✅ Mr. Steam Warranty – Simple Protection You Can Count On
Relax knowing you're covered.
🛠️ What’s Covered
When you buy any Mr. Steam Residential Control or Accessory in the U.S. or Canada, you're protected by a 2-year limited warranty from the date of your purchase.
Covered items include:
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iTempo™, Tempo/Plus™, iSteam®
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AudioWizard™, SteamGenie®, iGenie™
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AromaSteam, ChromaSteam®
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MusicTherapy® In-Shower Speakers
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MS Light, HomeWizard®, Drip Pan
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Wall-Mounted Steam/Shower Seats
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AutoFlush® automatic drain valves
If any of these items stop working due to a manufacturing defect, Mr. Steam will repair or replace them at no cost.
Just return the product to the designated location within 2 years of your purchase date.
📞 For help, call:
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1-800-76-STEAM (East Coast)
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1-800-72-STEAM (West Coast)
📦 Shipping Damage? We’ve Got You
If your AirButler® Max Linear Control Kit or accessories arrive damaged,
email us at
support@saunasking.com with:
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A short description of the issue
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Clear photos of the damage
We'll review your claim and offer a replacement or credit, depending on the situation.
🚫 What’s Not Covered
This warranty doesn’t apply if your item was:
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Used outside a residential space
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Damaged by local water conditions
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Installed or used it not following the manual
Also:
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You’re responsible for the removal or reinstallation costs
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Freight charges must be approved before shipping
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Applies only to items bought after Jan 1, 2013
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Only valid in the U.S. and Canada
⚠️ Legal Stuff You Should Know
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This is the only warranty offered.
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No other guarantees apply, including those about specific uses.
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Any implied warranties (like fitness for a purpose) are limited to 1 year.
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Mr. Steam is not responsible for delays, losses, or added costs due to product failure.
Some states don’t allow limits like these, so you might have additional rights depending on where you live.
🛒 You’re Covered. Just Use It Right.
Follow the instructions. Use it at home.
And if something’s not working like it should, within 2 years, we’ll take care of it.
Shipping & Returns
Cancellations & Refunds
At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.
Cancel Anytime Before Shipping
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You can cancel your order for free at any time before it ships.
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Exceptions: Custom-made or made-to-order products cannot be cancelled.
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Need help? Call (833) 366-4681 or email support@saunasking.com.
Order Confirmation & Shipping
When Will You Know Your Order Has Shipped?
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After placing your order, you will receive a confirmation email.
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We’ll pre-authorize your credit card and check with our suppliers to confirm stock.
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If your item is unavailable or backordered, we’ll void the pre-authorization and email you.
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If your item is in stock, we’ll process the payment and prepare it for shipment.
When Will Your Order Ship?
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In-stock items ship within 5 business days of payment processing.
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You’ll receive tracking information within 24 hours of your order leaving the warehouse.
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If you don’t get tracking info within 6 business days, email us at support@saunasking.com.
Shipping Restrictions
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We only ship within the lower 48 states in the USA.
Damaged Shipments
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Inspect your package when it arrives.
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If you notice damage, note it when signing for delivery.
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Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.
Custom Orders
Cancellations for Custom or Made-to-Order Products
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Custom-made products cannot be cancelled or refunded.
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These items are built specifically for you once your order is placed.
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Your warranty ensures a fully functional product.
Final Sale
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All sales are final for custom-made and made-to-order products.
Refunds & Returns
Exchanges
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You can exchange your product, but you are responsible for the shipping costs.
Returns
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Not all orders are eligible for return after they have shipped.
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We work directly with manufacturers, so if they don’t allow returns, we can’t process one.
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Returns are handled on a case-by-case basis. Contact us for details about your product.
Fees for Returns
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Outright returns incur a 25% cancellation fee plus return shipping costs.
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If you’re replacing the product, we may help cover some of the costs, depending on the item.
Refund Process
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Refunds are issued within 5 business days after the product is returned and inspected.
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Refunds are only processed if:
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The goods are received.
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The goods are inspected and found undamaged.
Shipping Times
We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:
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Supply chain issues.
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Manufacturing delays.
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High demand on shipping and warehouse workers.
We’ll keep you updated if anything changes.
If you have questions or need help, don’t hesitate to reach out. We’re here for you!
