Huum Drop Series Electric Sauna Heater Installation Video
Huum Drop Series Electric Sauna Heater Stone Placement Video
Warranty Information
For any Huum DROP Series Electric Sauna Heater or accessories damaged during shipping, please contact our customer support team at support@saunasking.com with detailed photos and information.
A team member will review your case and determine if a credit or replacement is applicable based on the extent of the damage.
Shipping & Returns Policy
Cancellations & Refunds
Saunas King is committed to providing a hassle-free return policy.
✅ Cancel anytime before your order ships—completely free of charge (except for custom-made orders).
📞 Call us at (833) 366 4681 or email support@saunasking.com for cancellations.
Order Processing & Shipping
How Do I Know My Order Has Shipped?
Once you place your order, you’ll receive an order confirmation email. This means:
- Your order is received and pre-authorized for payment.
- We confirm product availability with our suppliers.
- If the item is on backorder or unavailable, we will void the authorization and notify you via email.
- If the item is in stock, we process payment and prepare it for shipment.
When Will My Order Ship?
- If your item is in stock and payment is processed, it will ship within five business days.
- We will provide tracking information via email within 24 hours of shipment.
- If you do not receive tracking details within six business days, contact us at support@saunasking.com.
🚛 Note: We only ship within the lower 48 U.S. states.
Damaged Shipments & Claims
What If My Shipment Arrives Damaged?
Upon delivery, inspect the packaging carefully. If you notice visible damage, please:
- Note the damage when signing for delivery.
- Take clear photos of the damage.
- Email the photos to support@saunasking.com.
We will process an insurance claim on your behalf.
Cancellation & Return Policy
Cancellations (Before Order Ships)
We offer a 100% free cancellation policy for all standard orders before shipping (excluding custom-made products).
📞 Contact us via phone at (833) 366 4681, live chat on our website, or email support@saunasking.com.
Cancellations for Custom Orders
🚨 Custom or made-to-order products are non-refundable.
- These products are custom-built once you place an order.
- Your order cannot be canceled or refunded once production begins.
- Your warranty ensures a fully functional and operational product.
💡 Unsure if your order is custom? Contact us for clarification before placing your order.
Refunds & Returns
If you need to exchange a product, we offer limited return options:
- Customers are responsible for return shipping costs.
- Not all orders are eligible for return once shipped.
- Returns must be approved by the manufacturer.
- Case-by-case approval applies—please contact us for details.
Restocking & Return Fees
🚨 Due to rising freight shipping costs, outright returns will incur:
- 25% cancellation fee + return shipping costs.
- If you are exchanging the product, we may offer assistance with costs (varies by product).
Refund Processing
- Refunds are issued within 5 business days after the product is:
- Returned to the warehouse
- Inspected for damage
- Confirmed eligible for a refund
Saunas King reserves the right to deny refunds until the returned item is inspected.
Estimated Shipping Times
🚚 We strive to ship your order as quickly as possible.
🔍 Estimated delivery times are displayed on each product page.
Factors That May Affect Shipping Times:
- Supply chain delays (steel shortages, manufacturer backlogs).
- Increased shipping demand.
- Warehouse and dock worker shortages.
If there are unexpected delays, we will communicate updates as soon as possible.
Need Help? Contact Us!
📧 Email: support@saunasking.com
📞 Call/Text: (833) 366 4681
💬 Live Chat: Available on our website
At Saunas King, we prioritize your satisfaction and strive to provide the best customer support experience.