For more information regarding the warranty and returns for this product, please consult the manual below or contact customer service.
Shipping & Returns
SHIPPING
- Based on ground shipping within the lower 48 U.S. states..
Shipping & Returns
Based on ground shipping within the lower 48 U.S. states.
Cancelling Your Order
You can cancel your order at any time before it ships — for free.
Heads up: If it’s a custom or made-to-order sauna, we can’t cancel once building starts. Not sure if yours is custom? Call or message us before you buy.
Need to cancel?
📞 Call (833) 366-4681
📧 Email support@saunasking.com
📦 When Will My Order Ship?
Right after you order, we’ll send a confirmation email.
Then we will check with our supplier to confirm the stock.
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In stock? We charge your card and ship within 5 business days.
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Out of stock? We won’t charge your card. We’ll email you options.
You’ll get a tracking number within 24 hours of it shipping.
Don’t see it after 6 business days? Reach out.
Damaged Shipment?
Check your package as soon as it arrives.
See damage? Make a note when signing.
Then snap a few photos and send them to:
📧 support@saunasking.com
We’ll take it from there and help you file a claim.
Custom Sauna Cancellations
Custom saunas are made just for you.
Once we start building, we can’t cancel or refund.
If you're unsure if your unit is custom, call or email us before placing your order.
Note: All custom sauna sales are final.
Returns & Refunds
Want to return or exchange something? Here’s how it works:
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Exchanges are allowed, but you’ll cover all shipping costs
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Returns may not be available — it depends on the brand
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Always contact us first to check your eligibility
If you return an item without an exchange:
– You’ll pay a 25% restocking fee
– Plus return shipping
We’ll refund you within 5 business days after:
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We get the product back
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We inspect it
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We approve the return
Shipping Time Estimates
We do our best to ship fast — usually within 5 business days.
But delays happen (think: supply chain, warehouse backup, high demand).
The times listed on our product pages are just estimates — not guarantees.
📞 Still have questions?
Call us at (833) 366-4681 or email support@saunasking.com
We're here to help make things simple.