Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer

Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer-Sauna Heater-Saunum-Nordic Black-Nordica Sauna

Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer-Sauna Heater-Saunum-Nordic Black/Anthracite Grey (Stainless cage body)-Nordica Sauna

Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer

Name: Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer
Brand: Saunum
SKU: AIR 5
Price: 2995.0 USD
Availability: InStock

Authorized Saunum Dealer
Manufacturer's Warranty Included

Saunum

SKU: AIR 5

$2,995.00

Color/Finish:

Variant

Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer

$2,995.00

Description

Description

🔥 Saunum Air 5 Sauna Heater – 4.8kW with Climate Equalizer

More comfort. Better breath. Smarter heat.

🛁 Heat That Feels Right—Everywhere

Tired of burning up top and freezing down low?
The Saunum Air 5 fixes that.

This smart 4.8kW sauna heater pulls hot steam from the ceiling, blends it with fresh, cool air from the floor, and spreads it evenly across your sauna.

✅ No more cold feet or stuffy air—just smooth, breathable heat from head to toe.

🌬️ Breathe Easier. Sweat Smarter.

Keeps temperature balanced throughout the room
Promotes full-body comfort and longer sessions
Helps you sweat deeper without overheating
✅ Better air. Bigger benefits.

🔄 Fixes a Common Sauna Problem

Most saunas have extreme heat gaps—up to 200°F at the ceiling and under 100°F near the floor.
That’s hard on your body and messes with your relaxation.

The Air 5 evens it out, so oxygen and temperature stay consistent—no matter where you sit.

✅ Feels more natural. Lets you stay in longer.

💡 Smarter Design for Real Results

Built-in climate equalizer transforms every session
Perfect for smaller sauna rooms
Supports wellness goals like detox, recovery, and stress relief
✅ It’s not just hot. It’s healing.

🛒 Ready for Smoother, Softer Heat?

Add the Saunum Air 5 to your sauna today
and feel the difference balanced steam makes. 🔥🧖♂️🌿

🌬️ Saunum – Features That Help You Feel Better, Breathe Better

It's not just about the heat. It's the air you live in.

🛁 Heat You Can Feel. Air You Can Trust.

Saunum is built around one thing: air.
The way you heat it.
The way you feel it.
The way you breathe it.

✅ This is sauna the way your body craves it—clean, balanced, and fully alive.

🌿 Let the Air Work for You

Himalayan Salt = Pure, Breathable Steam

Salt ions are gently released into the air
Helps ease congestion, calm inflammation, and supports cleaner breathing
✅ Breathe deep. It’s air your body loves.

Aromatherapy That Calms and Clears

Infuse your space with rich, natural scents
Steam carries the aroma, creating instant relaxation
✅ Turn your session into a sensory escape.

🔥 Choose How You Sauna

With Saunum, you’re not locked into one style.
You can adjust airflow, heat, and steam to match your mood.
Choose from 6 distinct sauna experiences:

Russian Banya – Intense heat, massive stones, and heavy steam
Finnish Sauna – Dry, radiant heat that goes deep
Estonian Sauna – Long, calming sessions with soft, rolling steam
Yoga Sauna – Even heat at floor level for easy movement and flow
Salt Sauna – Salt ions fill the air for a clean, mineral-rich feel
Aroma Sauna – High humidity + gentle scent = total body calm
✅ Pick your favorite or switch it up every day.

🧰 Everything You Need, Already Included

Nordic Black Metal Stone Basket – Strong, stylish, and built for performance
Heat Equalizing Module + Air Intake System – Keeps heat balanced and breathable
7 Himalayan Salt Spheres – Fills the air with natural salt therapy
Protective Grill + Electrical Cables – Safe, smart, and easy to install
Sensors for Temp + Door – Keeps your session smooth and reliable
IQAir Display Panel Cable – Ready for Wi-Fi control
Quick Install Guide + Full Manual – Simple setup, stress-free start
✅ Everything’s here to upgrade your sauna—fast.

💡 Designed for Comfort. Engineered for Results.

Air Mixing Technology

Combines warm upper air with cool, oxygen-rich air below
✅ You feel full-body warmth—not just a blast of heat.

Scandinavian Style

Elegant black steel body brings clean lines and luxury to any space
✅ Looks as good as it feels.

Huge Stone Capacity (154 lbs)

More stones = softer, longer-lasting steam
✅ The heart of true Nordic heat.

💡 Tip: Stones are natural—shapes vary. Order an extra box to get the perfect fit and form.

Smart Control, Right From Your Phone

With AirIQ Wi-Fi, you can preheat your sauna from anywhere
✅ Your custom session, ready when you are.

Steam It. Then Dry It.

Go ahead and pour water—this unit loves it
The built-in fan system dries your sauna after every session
✅ Less mess. More peace of mind.

UL Certified Safe

Built to exceed strict safety standards
✅ Relax. You’re protected.

📐 Fits Saunas 106 to 177 cu. ft.

Perfect for small to medium-sized wellness spaces.
Powerful, efficient, and just the right fit.

🛒 Bring Home the Air You Deserve

Add Saunum to your wellness space today

And feel the difference great air makes. 🔥🌿🧖♀️

Specifications

Heat Equalizing System
Model	Air 5
Certification/Global Safety Rating	UL (Underwriters Laboratories)
Heat/Steam Equalizer Module	3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake	17.72" x 4" ( 450.09 x 101.6 mm)
Cool Air Intake Type	Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size	2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output	4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type	Removable, Slotted
Himalayan Salt & Aroma Tray Size	16.5" x 4.5" (419.1 x 111.76 mm)

Export Table Data


Sauna Heater System
Model	Air 5
Certification/Global Safety Rating	UL (Underwriters Laboratories)
Heater Body Style	Solid Steel - Nordic Black
Heating Elements	Incoloy (Stainless Steel)
Heating Element Protection (included)	Air Tunnels, Slotted Stainless Steel, Three
Room Size	106 - 177 (3-5 Cubic Meters)
Wattage Rating	4800
Operating Voltage	240 VAC
Phase	Single
Amperage	20
Weight	115 lbs (52 kg)
Shipping Weight with Stones	315 lbs (143 kg)
Product Depth	12.41" (315.3 mm)
Product Width	18.31" (465 mm)
Product Height (including telescopic air intake)	71.95 - 94.49" (1827.53-2400.05 mm)
Minimum Ceiling Height	71.95" (1827.53 mm)
Stone Capacity	132 - 154 lbs (60-70 kg)
Stone Size (sold separately)	2" - 4" (5-10 cm)
Circuit Breaker	30 Amp
Wire Size to Power Unit	(2) #10 + N + G
Wire Size - Power Unit to Elements (Included)	7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included)	5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor	Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)

Technical

Installation and Operations Manual

UL Certification

Warranty Information

Saunum is committed to delivering high-quality products and ensuring your satisfaction. With the Saunum equipment warranty, you’re protected against material and manufacturing defects for a specified period after your purchase.

If your device experiences a defect during the warranty period due to faulty materials or assembly, Saunum’s recommended repair partners will repair or replace the device—or its defective part—at no cost to you for labor or spare parts. Saunum will determine whether to replace the defective component or provide a new device. Any replaced parts remain the property of Saunum.

Warranty Conditions

To ensure your warranty is valid, the following conditions must be met:

Installation Report:
- A completed installation report must be submitted with your warranty claim.
Professional Installation:
- The device must be connected to the power network by a qualified electrician, following all applicable regulations.
Warranty Periods:
- Private Saunas: The warranty period is two (2) years.
- Public Saunas: The warranty period is one (1) year.

Your Peace of Mind

Saunum stands behind its products, ensuring they meet the highest standards of quality and performance. If you experience any issues, we’re here to help.

For questions or assistance, contact Saunum’s support team or your local repair partner.

Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.

Cancel Anytime Before Shipping

You can cancel your order for free at any time before it ships.
Exceptions: Custom-made or made-to-order products cannot be canceled.
Need help? Call (833) 366-4681 or email support@saunasking.com.

Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

After placing your order, you will receive a confirmation email.
We’ll pre-authorize your credit card and check with our suppliers to confirm stock.
If your item is unavailable or backordered, we’ll void the pre-authorization and email you.
If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

In-stock items ship within 5 business days of payment processing.
You’ll receive tracking information within 24 hours of your order leaving the warehouse.
If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

We only ship within the lower 48 states in the USA.

Damaged Shipments

Inspect your package when it arrives.
If you notice damage, note it when signing for delivery.
Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.

Custom Orders

Cancellations for Custom or Made-to-Order Products

Custom-made products cannot be cancelled or refunded.
These items are built specifically for you once your order is placed.
Your warranty ensures a fully functional product.

Final Sale

All sales are final for custom-made and made-to-order products.

Refunds & Returns

Exchanges

You can exchange your product, but you are responsible for the shipping costs.

Returns

Not all orders are eligible for return after they have shipped.
We work directly with manufacturers, so if they don’t allow returns, we can’t process one.
Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

Outright returns incur a 25% cancellation fee plus return shipping costs.
If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

Refunds are issued within 5 business days after the product is returned and inspected.
Refunds are only processed if:

The goods are received.
The goods are inspected and found undamaged.

Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

Supply chain issues.
Manufacturing delays.
High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.

If you have questions or need help, don’t hesitate to reach out. We’re here for you!

PREMIUM HANDCRAFTED SAUNAS!

Exquisite craftsmanship, seamless installation, and unmatched quality.

PRICE MATCH GUARANTEE

We offer the lowest prices guaranteed. Find the same product that is priced lower, we will price match or price beat that offer

FULL WARRANTY INCLUDED

As an authorized dealer for all our brands, we ensure you receive the original manufacturer's warranty.

EXCELLENT CUSTOMER SERVICE

Questions? Our team is here to help you with any questions about your product. Call today (833) 366 4681 or email, chat with us

Imagine Feeling Well-Rested, Energized, Stress Relief and Mental Clarity In Under 20 Minutes A Day

Perfect for biohackers, wellness professionals, and athletes, experience stress relief, muscle recovery, and mental clarity with every session.

Enhance detoxification, improve circulation, and boost immunity

Health Optimization

Cardiovascular Health: Regular sauna sessions can significantly reduce the risk of cardiovascular events. Individuals who use the sauna four to seven times per week are 50% less likely to die from cardiovascular-related causes compared to those who use it once a week.

Stress Reduction: Regular sauna use can decrease cortisol levels, the body's primary stress hormone

Handcrafted with the finest materials for a superior experience

Luxury Craftsmanship

Mood Enhancement: Heat exposure from sauna use triggers the release of endorphins and dynorphins, leading to improved mood and a sense of well-being

Growth Hormone Release: Engaging in sauna protocols can lead to a dramatic increase in growth hormone levels, which are essential for muscle repair and growth.

Integrating cutting-edge features for personalized wellness

Advanced Technology

Detoxification: Regular sauna sessions can aid in the elimination of heavy metals and toxins through sweat, promoting overall detoxification.

Immune System Support: Sauna use can enhance the activity of the innate immune system.

Longevity: Frequent sauna bathing is associated with reduced all-cause mortality.

Let customers speak for us

from 44 reviews

"I can't recommend the Dreampod Sport float tank enough! It's been a year since I got mine, and it's truly been the greatest gift to myself. Investing in it has been an investment in my well-being like no other. Absolutely loving every float session!"

Curtis Bazemore

03/19/2025

Dreampod Sport Float Pod White

We’ve had problems from day one with different versions, but the owner honored his policy and kept sending us new ones until we got one that worked Then when Jim and Josh stepped in, they made everything work. They’ve been patient and knowledgeable and helped every step of the way. Can’t recommend this team enough!

Eliah Mountjoy

03/19/2025

Dreampod V2 Float Pod White

Title of the review

Unbelievable! I’ve been a massive fan of the Dreampod products for years because of their design and functionality, but even more, their customer service and support and commitment to quality. Working with Jim, David, Ziv and the rest of the Dreampod team is unmatched and as a customer and business owner, I am incredibly grateful. Thank you guys for your commitment to quality and your customers!

Bryan Messmer

03/19/2025

Dreampod Ice Bath

My mitochondria are both happy and panicked! When I sit into the ice bath you can hear weak mitochondria crying in unison as they die! Simultaneously, you can hear new mitochondria being born in MUCH greater numbers than those weak, old mitos! My fat has turned brown and bioactive being loaded with a rebirth of metabolic health! I feel massively energized after EVERY ice bath! The hormone release is worth the effort! Now as to the float tank: better sleep, 😴 calmer attitude, Zen, and can you say dramatically enhanced Magnesium levels??!! YES!!!!

Do you want to know the magic ingredient that brings my Dreampod experience together? Yep, Jim is the most kind, knowledgeable, and encouraging person to aid in setting things up and learning how to maintain your Dreampod systems! Jim cares personally about your Dreampod experience.

Phillip Barnhill

03/19/2025

Dreampod Ice Bath

With the quality/ease of use we’re finding with the first Dreampod, another one is a no brainer! They are easy to keep very clean, and they are so beautiful. Dreampod's make mouths drop when people see them. So excited for another one!"

Lara Anderson

03/19/2025

Dreampod V2 Float Pod White

The company personally flew a technician out to our site in under 24 hours of receiving the pod at no extra charge. Matt & Jim were my point of contact at the company and went above and beyond to provide world class customer service. I would highly recommend their product & the service that comes with it.

Imani Lowery

03/19/2025

Dreampod Sport Float Pod White

Our customers love our 3 Vmax pods! Plenty of room to stretch out, plenty of storage room for different music options, and maintenance is easy. And our customer service rep Jim is fantastic. Very quick to respond and gets our questions answered ASAP.

Meagan Whitener

03/19/2025

Dreampod Vmax Float Pod White

I love this thing! It performs exactly like I was told except for a little bit better. I had a couple small issues after a while, and they were taken care of immediately. I would highly recommend this product.

Kelly Stanley

03/19/2025

Dreampod Ice Bath FLEX

I love Dreampod because there customer service is impeccable and there pods are the best on the market.

Gosha Lowery

03/19/2025

Dreampod Home Float Pro

I love this unit despite the initial "getting used to it", but now I have no problem jumping in at 50 degrees for 5 minutes a few times a week. I found it does some amazing things to my brain after I get out. I highly recommend their products not just for the product itself but the service. So many companies sell you a unit and forget about you but not this company. I am thoroughly impressed at the time they take to make sure I understand how to use it correctly.

Dr. Eric Berg

03/19/2025

Dreampod Ice Bath FLEX

Phillip Barnhill

03/19/2025

Dreampod Ice Bath

Eliah Mountjoy

03/19/2025

Dreampod V2 Float Pod White

Title of the review

Bryan Messmer

03/19/2025

Dreampod Ice Bath

Lara Anderson

03/19/2025

Dreampod V2 Float Pod White

I was worried about assembling this sauna, but it was much easier than I expected. It fits perfectly in the corner of my basement, and the controls are simple to use. The foot heater is a game changer for full-body warmth. I use it daily!

Karen B.

11/11/2024

Trinity 4-Person Home Infrared Sauna Bundle

Frequently Asked Questions

IS PREMIUM THERMAL THERAPY WORTH THE INVESTMENT?

Absolutely. While standard wellness products deliver marginal improvements, premium thermal therapy is an investment in your biological optimization system. Our clients report an average 42% improvement in recovery time, 67% reduction in chronic pain symptoms, and 3.5x better sleep quality after implementing their thermal therapy routine. Consider this: the average American spends $4,300+ annually on ineffective wellness products, temporary spa visits, and pain medications—while getting minimal long-term benefits. Premium thermal therapy delivers clinical-grade results in your home for decades, making it the most cost-effective wellness investment when measured by actual health outcomes per dollar spent.

I'VE TRIED WELLNESS PRODUCTS BEFORE AND WAS DISAPPOINTED. WHY WOULD THIS BE DIFFERENT?

Most wellness products fail because they address symptoms, not systems. Premium thermal therapy works at the biological level by triggering your body's innate adaptive responses—something no supplement, cream, or gadget can replicate.
The scientific validation is undeniable: over 340 peer-reviewed studies confirm that proper thermal conditioning improves cardiovascular function, accelerates muscle recovery, enhances cognitive performance, and extends healthspan. That's why elite athletes, longevity researchers, and health-optimizing executives have implemented these protocols as non-negotiable elements of their daily routines.
Unlike temporary wellness trends, thermal therapy's effectiveness has been documented for centuries across diverse cultures—from Finnish saunas to Japanese ice immersion—and is now enhanced by modern precision engineering.

HOW MUCH SPACE AND MAINTENANCE DO THESE SYSTEMS REQUIRE?

Choosing the right sauna depends on several factors:
Space Availability: Consider the available space in your home and choose a sauna with appropriate dimensions.
Number of Users: Think about how many people you plan to use the sauna regularly.
Budget: Saunas King offers a range of saunas at various price points.
Desired Features: Do you prioritize specific features like chromatherapy lighting, a sound system, or different wood finishes?
Personal Preferences: Explore our collection and choose a sauna that complements your style and décor.

Our knowledgeable team is happy to answer your questions and guide you towards the perfect sauna for your needs.
As for maintenance, we've engineered these systems for busy professionals. Unlike traditional saunas or cold plunges that demand hours of weekly upkeep, our advanced filtration and self-cleaning technologies reduce maintenance to just 5-10 minutes monthly.

HOW DOES PREMIUM THERMAL THERAPY DIFFER FROM STANDARD SAUNAS OR ICE BATHS?

The difference is precision engineering and medical-grade results. Standard saunas use basic heating elements that miss the therapeutic infrared spectrum required for cellular rejuvenation. Similarly, makeshift cold plunges lack temperature stability, which can reduce benefits by up to 80%. Our premium thermal therapy systems deliver:

Precisely calibrated temperatures that activate specific longevity pathways
Medical-grade materials free from harmful VOCs and EMFs
Advanced filtration systems that eliminate contamination risks
Smart monitoring technology that maintains optimal therapeutic conditions
Ergonomic designs that enhance comfort for extended sessions

This isn't about luxury—it's about transforming your biological response through scientifically validated parameters that standard systems simply cannot achieve.

IS THERMAL THERAPY SAFE FOR EVERYONE?

Safety is our foremost priority. While thermal therapy offers transformative benefits for most individuals, we recognize everyone's physiology is unique. That's why each purchase includes a complimentary consultation with our wellness specialists to develop a personalized protocol optimized for your specific health profile.
Our systems incorporate multiple safety features including automatic shutdown protections, antimicrobial surfaces, and real-time monitoring. For those with specific health concerns, we provide detailed clinical guidance and can coordinate with your healthcare provider to create an appropriate thermal conditioning program.
It's worth noting that thermal therapy's adaptogenic properties make it exceptionally well-tolerated across diverse age groups and health profiles when implemented with proper protocols—which is precisely what our expert team ensures for every client.

WHY SHOULD I INVEST IN A SAUNA OVER OTHER WELLNESS PRODUCTS?

Unlike supplements or therapies that offer short-term results, a sauna delivers proven, long-term health benefits with every use.

WHAT KIND OF RESULTS CAN I REALISTICALLY EXPECT?

Rather than making sweeping claims, let me share what our clients consistently report after implementing regular thermal therapy:

Within 1-2 weeks: Improved sleep quality (falling asleep 15-20 minutes faster, 28% reduction in night wakings), noticeably enhanced recovery from workouts, and significant stress reduction
Within 1 month: 30-40% reduction in chronic pain symptoms, improved skin appearance, enhanced mental clarity, and measurable improvements in heart rate variability (a key marker of biological resilience)
Within 3-6 months: Normalized blood pressure (average reduction of 8-12 points systolic in those with elevated BP), improved metabolic markers, enhanced immune function, and measurable improvements in inflammatory biomarkers

These results aren't marketing promises, they're documented outcomes from thousands of clients who've implemented our thermal conditioning protocols exactly as you will.
The question isn't whether premium thermal therapy works. The science is clear. The question is: how much longer will you wait to experience these benefits for yourself?

Specifications

Heat Equalizing System
Model	Air 5
Certification/Global Safety Rating	UL (Underwriters Laboratories)
Heat/Steam Equalizer Module	3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake	17.72" x 4" ( 450.09 x 101.6 mm)
Cool Air Intake Type	Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size	2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output	4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type	Removable, Slotted
Himalayan Salt & Aroma Tray Size	16.5" x 4.5" (419.1 x 111.76 mm)

Export Table Data


Sauna Heater System
Model	Air 5
Certification/Global Safety Rating	UL (Underwriters Laboratories)
Heater Body Style	Solid Steel - Nordic Black
Heating Elements	Incoloy (Stainless Steel)
Heating Element Protection (included)	Air Tunnels, Slotted Stainless Steel, Three
Room Size	106 - 177 (3-5 Cubic Meters)
Wattage Rating	4800
Operating Voltage	240 VAC
Phase	Single
Amperage	20
Weight	115 lbs (52 kg)
Shipping Weight with Stones	315 lbs (143 kg)
Product Depth	12.41" (315.3 mm)
Product Width	18.31" (465 mm)
Product Height (including telescopic air intake)	71.95 - 94.49" (1827.53-2400.05 mm)
Minimum Ceiling Height	71.95" (1827.53 mm)
Stone Capacity	132 - 154 lbs (60-70 kg)
Stone Size (sold separately)	2" - 4" (5-10 cm)
Circuit Breaker	30 Amp
Wire Size to Power Unit	(2) #10 + N + G
Wire Size - Power Unit to Elements (Included)	7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included)	5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor	Pre-Mounted with Integrated Cable (150- Degree C), 9.5' (289.56 cm)

Technical

Installation and Operations Manual

UL Certification

Warranty Information

Warranty Conditions

To ensure your warranty is valid, the following conditions must be met:

Installation Report:
- A completed installation report must be submitted with your warranty claim.
Professional Installation:
- The device must be connected to the power network by a qualified electrician, following all applicable regulations.
Warranty Periods:
- Private Saunas: The warranty period is two (2) years.
- Public Saunas: The warranty period is one (1) year.

Your Peace of Mind

Saunum stands behind its products, ensuring they meet the highest standards of quality and performance. If you experience any issues, we’re here to help.

For questions or assistance, contact Saunum’s support team or your local repair partner.

Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.

Cancel Anytime Before Shipping

You can cancel your order for free at any time before it ships.
Exceptions: Custom-made or made-to-order products cannot be canceled.
Need help? Call (833) 366-4681 or email support@saunasking.com.

Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

After placing your order, you will receive a confirmation email.
We’ll pre-authorize your credit card and check with our suppliers to confirm stock.
If your item is unavailable or backordered, we’ll void the pre-authorization and email you.
If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

In-stock items ship within 5 business days of payment processing.
You’ll receive tracking information within 24 hours of your order leaving the warehouse.
If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

We only ship within the lower 48 states in the USA.

Damaged Shipments

Inspect your package when it arrives.
If you notice damage, note it when signing for delivery.
Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.

Custom Orders

Cancellations for Custom or Made-to-Order Products

Custom-made products cannot be cancelled or refunded.
These items are built specifically for you once your order is placed.
Your warranty ensures a fully functional product.

Final Sale

All sales are final for custom-made and made-to-order products.

Refunds & Returns

Exchanges

You can exchange your product, but you are responsible for the shipping costs.

Returns

Not all orders are eligible for return after they have shipped.
We work directly with manufacturers, so if they don’t allow returns, we can’t process one.
Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

Outright returns incur a 25% cancellation fee plus return shipping costs.
If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

Refunds are issued within 5 business days after the product is returned and inspected.
Refunds are only processed if:

The goods are received.
The goods are inspected and found undamaged.

Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

Supply chain issues.
Manufacturing delays.
High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.

If you have questions or need help, don’t hesitate to reach out. We’re here for you!

Saunum Air 5 Sauna Heater- Air Series, 4.8kW Sauna Heater w/ Climate Equalizer