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Saunum AIR L 13 Sauna Heater Air Series, 13kW Sauna Heater with Climate Equalizer, Black

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Authorized Saunum Dealer
Manufacturer's Warranty Included

SKU: AIR L 13
Sale price$3,995.00

Saunum AIR L 13 Sauna Heater Air Series, 13kW Sauna Heater with Climate Equalizer, Black
Saunum AIR L 13 Sauna Heater Air Series, 13kW Sauna Heater with Climate Equalizer, Black Sale price$3,995.00

Saunum AIR L 13 Sauna Heater

Feel better steam. Breathe deeper. Enjoy every session.


🛁 Steam That Feels Just Right

The Saunum AIR L 13 Sauna Heater isn’t just powerful—it’s personal.
It brings you a calm, even heat that wraps around your body and fills the room.
Perfect for busy saunas or frequent use, this heater makes every session feel like a high-end retreat.


🌿 Why You’ll Love It

Soft, Long-Lasting Steam

  • Holds a large volume of stones to create deep, smooth steam

  • Releases heat slowly—so it stays gentle, not harsh

Even Air. Everywhere.

  • Built-in climate equalizer blends hot and cool air

  • You get balanced warmth from floor to ceiling
    ✅ No more cold feet or burning shoulders.

Comfort That Lasts

  • Great for longer sessions without discomfort

  • Designed to keep the sauna cozy—even with more people
    ✅ Ideal for daily use or shared spaces.


đŸ’Ș How It Feels

  • ✅ Warmth that relaxes, not overwhelms

  • ✅ Steam that soothes your skin and lungs

  • ✅ Comfort that helps you stay in longer and feel better after


🛒 Ready for a Better Sauna?

 

The Saunum AIR L 13 brings balance, beauty, and smarter steam to your space.

 

👉 Add to cart now and upgrade your wellness routine with comfort you can feel.

 


Saunum AIR L 13 – Features / Benefits

Designed for total comfort, clean air, and soft, lasting heat.


🛁 What You Get

  • Saunum AIR L 13 Sauna Heater – The core of your sauna experience—powerful, reliable, and engineered for comfort.

  • Hot Air Intake + Cap – Pulls warm air from the top for a more even heat.

  • Cool Air Intake Valve – Circulates fresh, oxygen-rich air from the bottom for easier breathing.

  • Air Outtake Grille – Gently moves blended air across the sauna to avoid hot and cold spots.

  • Stone Basket – Holds a high volume of stones to deliver soft, relaxing heat.

  • Himalayan Salt Tray + 7 Salt Spheres – Releases salt ions into the air to enhance breathing and skin wellness.

  • Protective Grill – Keeps you safe from direct contact with heat elements.

  • Temperature Sensor – Helps maintain the perfect environment for your session.

  • Manual + 2-Year Consumer Warranty – Easy setup, full support, and peace of mind.


🌟 Designed for Comfort and Wellness

Balanced Air, Top to Bottom

  • Saunum’s air mixing technology solves the "hot head, cold feet" problem.

  • It blends hot air from the ceiling with cool air from the floor—so your entire body feels warm and supported.
    ✅ No more temperature shock. Just smooth, breathable heat.

Stylish European Design

  • Sleek Nordic black steel finish fits beautifully in modern or traditional spaces.
    ✅ Looks great. Feels even better.

Extra-Large Stone Capacity (265 lbs)

  • More stones mean softer steam and longer-lasting heat.

  • Ideal for creating a gentle, cozy atmosphere without harsh bursts of heat.
    ✅ The heart of true Nordic sauna comfort.

Built-In Himalayan Salt Therapy

  • Salt tray sits inside the airflow to spread salt ions evenly.

  • Supports clearer breathing and promotes a cleaner-feeling environment.
    ✅ More than just heat—this is full-body wellness.

Engineered to Dry Fast

  • Toss water on the stones for rich steam.

  • When you’re done, the built-in fan system helps dry the sauna quickly.
    ✅ Less moisture buildup. Less cleanup.

Certified for Safety

  • Built to meet strict UL standards for safety and reliability.
    ✅ Trust what you’re stepping into.

Aromatherapy-Ready (Optional)

  • Add natural scents to your session for even deeper relaxation.
    ✅ Awaken your senses with every breath.

Perfect for Rooms 317–565 cu. ft.

  • Fits comfortably into medium to large home saunas.
    ✅ The right power, the right size, the right experience.


🛒 Ready to Make Your Sauna Smarter, Softer, and More Comfortable?

Add the Saunum AIR L 13 to your cart today and turn heat into healing. đŸ”„đŸŒż

Specifications

 

Model Air 13 L
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake 17.72" x 4" (450.09 x 101.6 mm)
Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type Removable, Slotted
Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)

 

Model Air 13 L
Heater Body Style Solid Steel - Nordic Black
Heating Elements Incoloy (Stainless Steel)
Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
Room Size 317-565 (10-14 Cubic Meters)
Wattage Rating 13000
Operating Voltage 240VAC
Phase 1
Amperage 54
Weight 147 lbs (67 kg)
Shipping Weight with Stones 412 lbs (187 kg)
Product Depth 18.1" (460mm)
Product Width 19" (483 mm)
Product Height (including telescopic air intake) 72.25-95" (1850-2400 mm)
Minimum Ceiling Height 79" (2258.06 mm)
Stone Capacity 265 lbs (120 kg)
Stone Size (sold separately) 2" - 4" (5-10 cm)
Circuit Breaker 70 Amp
Wire Size to Power Unit (2) #6 + N + G
Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor Pre-Mounted with Integrated Cable (150-Degree C), 9.5' (289.56 cm)


Technical

Installation and Operations Manual

Sizing your sauna

 

Warranty Information

Saunum is committed to delivering high-quality products and ensuring your satisfaction. With the Saunum equipment warranty, you’re protected against material and manufacturing defects for a specified period after your purchase.

If your device experiences a defect during the warranty period due to faulty materials or assembly, Saunum’s recommended repair partners will repair or replace the device—or its defective part—at no cost to you for labor or spare parts. Saunum will determine whether to replace the defective component or provide a new device. Any replaced parts remain the property of Saunum.



Warranty Conditions

To ensure your warranty is valid, the following conditions must be met:

  1. Installation Report:
    • A completed installation report must be submitted with your warranty claim.
  2. Professional Installation:
    • The device must be connected to the power network by a qualified electrician, following all applicable regulations.
  3. Warranty Periods:
    • Private Saunas: The warranty period is two (2) years.
    • Public Saunas: The warranty period is one (1) year.


Your Peace of Mind

Saunum stands behind its products, ensuring they meet the highest standards of quality and performance. If you experience any issues, we’re here to help.

For questions or assistance, contact Saunum’s support team or your local repair partner.




Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.

 


 

Cancel Anytime Before Shipping

  • You can cancel your order for free at any time before it ships.

  • Exceptions: Custom-made or made-to-order products cannot be canceled.

  • Need help? Call (833) 366-4681 or email support@saunasking.com.

 


 

Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

  • After placing your order, you will receive a confirmation email.

  • We’ll pre-authorize your credit card and check with our suppliers to confirm stock.

  • If your item is unavailable or backordered, we’ll void the pre-authorization and email you.

  • If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

  • In-stock items ship within 5 business days of payment processing.

  • You’ll receive tracking information within 24 hours of your order leaving the warehouse.

  • If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

  • We only ship within the lower 48 states in the USA.

 


 

Damaged Shipments

  • Inspect your package when it arrives.

  • If you notice damage, note it when signing for delivery.

  • Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.

 


 

Custom Orders

Cancellations for Custom or Made-to-Order Products

  • Custom-made products cannot be cancelled or refunded.

  • These items are built specifically for you once your order is placed.

  • Your warranty ensures a fully functional product.

Final Sale

  • All sales are final for custom-made and made-to-order products.

 


 

Refunds & Returns

Exchanges

  • You can exchange your product, but you are responsible for the shipping costs.

Returns

  • Not all orders are eligible for return after they have shipped.

  • We work directly with manufacturers, so if they don’t allow returns, we can’t process one.

  • Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

  • Outright returns incur a 25% cancellation fee plus return shipping costs.

  • If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

  • Refunds are issued within 5 business days after the product is returned and inspected.

  • Refunds are only processed if:

    1. The goods are received.

    2. The goods are inspected and found undamaged.

 


 

Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

  • Supply chain issues.

  • Manufacturing delays.

  • High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.

 


 

 

If you have questions or need help, don’t hesitate to reach out. We’re here for you!

PREMIUM HANDCRAFTED SAUNAS!

Exquisite craftsmanship, seamless installation, and unmatched quality.

PRICE MATCH GUARANTEE

We offer the lowest prices guaranteed. Find the same product that is priced lower, we will price match or price beat that offer

FULL WARRANTY INCLUDED

As an authorized dealer for all our brands, we ensure you receive the original manufacturer's warranty.

EXCELLENT CUSTOMER SERVICE

Questions? Our team is here to help you with any questions about your product. Call today (833) 366 4681 or email, chat with us

Imagine Feeling Well-Rested, Energized, Stress Relief and Mental Clarity In Under 20 Minutes A Day

Perfect for biohackers, wellness professionals, and athletes, experience stress relief, muscle recovery, and mental clarity with every session.

Enhance detoxification, improve circulation, and boost immunity

Health Optimization

Cardiovascular Health: Regular sauna sessions can significantly reduce the risk of cardiovascular events. Individuals who use the sauna four to seven times per week are 50% less likely to die from cardiovascular-related causes compared to those who use it once a week.

Stress Reduction: Regular sauna use can decrease cortisol levels, the body's primary stress hormone

Handcrafted with the finest materials for a superior experience

Luxury Craftsmanship

Mood Enhancement: Heat exposure from sauna use triggers the release of endorphins and dynorphins, leading to improved mood and a sense of well-being

Growth Hormone Release: Engaging in sauna protocols can lead to a dramatic increase in growth hormone levels, which are essential for muscle repair and growth.

Integrating cutting-edge features for personalized wellness

Advanced Technology

Detoxification: Regular sauna sessions can aid in the elimination of heavy metals and toxins through sweat, promoting overall detoxification.

Immune System Support: Sauna use can enhance the activity of the innate immune system.

Longevity: Frequent sauna bathing is associated with reduced all-cause mortality.

Media covered brands as featured in

Frequently Asked Questions

IS PREMIUM THERMAL THERAPY WORTH THE INVESTMENT?

Absolutely. While standard wellness products deliver marginal improvements, premium thermal therapy is an investment in your biological optimization system. Our clients report an average 42% improvement in recovery time, 67% reduction in chronic pain symptoms, and 3.5x better sleep quality after implementing their thermal therapy routine. Consider this: the average American spends $4,300+ annually on ineffective wellness products, temporary spa visits, and pain medications—while getting minimal long-term benefits. Premium thermal therapy delivers clinical-grade results in your home for decades, making it the most cost-effective wellness investment when measured by actual health outcomes per dollar spent.

I'VE TRIED WELLNESS PRODUCTS BEFORE AND WAS DISAPPOINTED. WHY WOULD THIS BE DIFFERENT?

Most wellness products fail because they address symptoms, not systems. Premium thermal therapy works at the biological level by triggering your body's innate adaptive responses—something no supplement, cream, or gadget can replicate.
The scientific validation is undeniable: over 340 peer-reviewed studies confirm that proper thermal conditioning improves cardiovascular function, accelerates muscle recovery, enhances cognitive performance, and extends healthspan. That's why elite athletes, longevity researchers, and health-optimizing executives have implemented these protocols as non-negotiable elements of their daily routines.
Unlike temporary wellness trends, thermal therapy's effectiveness has been documented for centuries across diverse cultures—from Finnish saunas to Japanese ice immersion—and is now enhanced by modern precision engineering.

HOW MUCH SPACE AND MAINTENANCE DO THESE SYSTEMS REQUIRE?

Choosing the right sauna depends on several factors:
Space Availability: Consider the available space in your home and choose a sauna with appropriate dimensions.
Number of Users: Think about how many people you plan to use the sauna regularly.
Budget: Saunas King offers a range of saunas at various price points.
Desired Features: Do you prioritize specific features like chromatherapy lighting, a sound system, or different wood finishes?
Personal Preferences: Explore our collection and choose a sauna that complements your style and décor.

Our knowledgeable team is happy to answer your questions and guide you towards the perfect sauna for your needs.
As for maintenance, we've engineered these systems for busy professionals. Unlike traditional saunas or cold plunges that demand hours of weekly upkeep, our advanced filtration and self-cleaning technologies reduce maintenance to just 5-10 minutes monthly.

HOW DOES PREMIUM THERMAL THERAPY DIFFER FROM STANDARD SAUNAS OR ICE BATHS?

The difference is precision engineering and medical-grade results. Standard saunas use basic heating elements that miss the therapeutic infrared spectrum required for cellular rejuvenation. Similarly, makeshift cold plunges lack temperature stability, which can reduce benefits by up to 80%. Our premium thermal therapy systems deliver:

Precisely calibrated temperatures that activate specific longevity pathways
Medical-grade materials free from harmful VOCs and EMFs
Advanced filtration systems that eliminate contamination risks
Smart monitoring technology that maintains optimal therapeutic conditions
Ergonomic designs that enhance comfort for extended sessions

This isn't about luxury—it's about transforming your biological response through scientifically validated parameters that standard systems simply cannot achieve.

IS THERMAL THERAPY SAFE FOR EVERYONE?

Safety is our foremost priority. While thermal therapy offers transformative benefits for most individuals, we recognize everyone's physiology is unique. That's why each purchase includes a complimentary consultation with our wellness specialists to develop a personalized protocol optimized for your specific health profile.
Our systems incorporate multiple safety features including automatic shutdown protections, antimicrobial surfaces, and real-time monitoring. For those with specific health concerns, we provide detailed clinical guidance and can coordinate with your healthcare provider to create an appropriate thermal conditioning program.
It's worth noting that thermal therapy's adaptogenic properties make it exceptionally well-tolerated across diverse age groups and health profiles when implemented with proper protocols—which is precisely what our expert team ensures for every client.

WHY SHOULD I INVEST IN A SAUNA OVER OTHER WELLNESS PRODUCTS?

Unlike supplements or therapies that offer short-term results, a sauna delivers proven, long-term health benefits with every use.

WHAT KIND OF RESULTS CAN I REALISTICALLY EXPECT?

Rather than making sweeping claims, let me share what our clients consistently report after implementing regular thermal therapy:

Within 1-2 weeks: Improved sleep quality (falling asleep 15-20 minutes faster, 28% reduction in night wakings), noticeably enhanced recovery from workouts, and significant stress reduction
Within 1 month: 30-40% reduction in chronic pain symptoms, improved skin appearance, enhanced mental clarity, and measurable improvements in heart rate variability (a key marker of biological resilience)
Within 3-6 months: Normalized blood pressure (average reduction of 8-12 points systolic in those with elevated BP), improved metabolic markers, enhanced immune function, and measurable improvements in inflammatory biomarkers

These results aren't marketing promises, they're documented outcomes from thousands of clients who've implemented our thermal conditioning protocols exactly as you will.
The question isn't whether premium thermal therapy works. The science is clear. The question is: how much longer will you wait to experience these benefits for yourself?

Saunum AIR L 13 Sauna Heater

Feel better steam. Breathe deeper. Enjoy every session.


🛁 Steam That Feels Just Right

The Saunum AIR L 13 Sauna Heater isn’t just powerful—it’s personal.
It brings you a calm, even heat that wraps around your body and fills the room.
Perfect for busy saunas or frequent use, this heater makes every session feel like a high-end retreat.


🌿 Why You’ll Love It

Soft, Long-Lasting Steam

  • Holds a large volume of stones to create deep, smooth steam

  • Releases heat slowly—so it stays gentle, not harsh

Even Air. Everywhere.

  • Built-in climate equalizer blends hot and cool air

  • You get balanced warmth from floor to ceiling
    ✅ No more cold feet or burning shoulders.

Comfort That Lasts

  • Great for longer sessions without discomfort

  • Designed to keep the sauna cozy—even with more people
    ✅ Ideal for daily use or shared spaces.


đŸ’Ș How It Feels

  • ✅ Warmth that relaxes, not overwhelms

  • ✅ Steam that soothes your skin and lungs

  • ✅ Comfort that helps you stay in longer and feel better after


🛒 Ready for a Better Sauna?

 

The Saunum AIR L 13 brings balance, beauty, and smarter steam to your space.

 

👉 Add to cart now and upgrade your wellness routine with comfort you can feel.

 


Saunum AIR L 13 – Features / Benefits

Designed for total comfort, clean air, and soft, lasting heat.


🛁 What You Get

  • Saunum AIR L 13 Sauna Heater – The core of your sauna experience—powerful, reliable, and engineered for comfort.

  • Hot Air Intake + Cap – Pulls warm air from the top for a more even heat.

  • Cool Air Intake Valve – Circulates fresh, oxygen-rich air from the bottom for easier breathing.

  • Air Outtake Grille – Gently moves blended air across the sauna to avoid hot and cold spots.

  • Stone Basket – Holds a high volume of stones to deliver soft, relaxing heat.

  • Himalayan Salt Tray + 7 Salt Spheres – Releases salt ions into the air to enhance breathing and skin wellness.

  • Protective Grill – Keeps you safe from direct contact with heat elements.

  • Temperature Sensor – Helps maintain the perfect environment for your session.

  • Manual + 2-Year Consumer Warranty – Easy setup, full support, and peace of mind.


🌟 Designed for Comfort and Wellness

Balanced Air, Top to Bottom

  • Saunum’s air mixing technology solves the "hot head, cold feet" problem.

  • It blends hot air from the ceiling with cool air from the floor—so your entire body feels warm and supported.
    ✅ No more temperature shock. Just smooth, breathable heat.

Stylish European Design

  • Sleek Nordic black steel finish fits beautifully in modern or traditional spaces.
    ✅ Looks great. Feels even better.

Extra-Large Stone Capacity (265 lbs)

  • More stones mean softer steam and longer-lasting heat.

  • Ideal for creating a gentle, cozy atmosphere without harsh bursts of heat.
    ✅ The heart of true Nordic sauna comfort.

Built-In Himalayan Salt Therapy

  • Salt tray sits inside the airflow to spread salt ions evenly.

  • Supports clearer breathing and promotes a cleaner-feeling environment.
    ✅ More than just heat—this is full-body wellness.

Engineered to Dry Fast

  • Toss water on the stones for rich steam.

  • When you’re done, the built-in fan system helps dry the sauna quickly.
    ✅ Less moisture buildup. Less cleanup.

Certified for Safety

  • Built to meet strict UL standards for safety and reliability.
    ✅ Trust what you’re stepping into.

Aromatherapy-Ready (Optional)

  • Add natural scents to your session for even deeper relaxation.
    ✅ Awaken your senses with every breath.

Perfect for Rooms 317–565 cu. ft.

  • Fits comfortably into medium to large home saunas.
    ✅ The right power, the right size, the right experience.


🛒 Ready to Make Your Sauna Smarter, Softer, and More Comfortable?

Add the Saunum AIR L 13 to your cart today and turn heat into healing. đŸ”„đŸŒż

Specifications

 

Model Air 13 L
Certification/Global Safety Rating UL (Underwriters Laboratories)
Heat/Steam Equalizer Module 3-Speeds, Whisper-Quiet Operation
Ceiling Hot Air Intake 17.72" x 4" (450.09 x 101.6 mm)
Cool Air Intake Type Adjustable Valve, Side-Mounted, 12" (304.8 mm) Off Floor
Cool Air Intake Size 2" x 2.75" (50.8 x 69.85 mm)
Blended Air Output 4.31" x 14.13" (109.47 x 358.90 mm)
Himalayan Salt & Aroma Tray Type Removable, Slotted
Himalayan Salt & Aroma Tray Size 16.5" x 4.5" (419.1 x 111.76 mm)

 

Model Air 13 L
Heater Body Style Solid Steel - Nordic Black
Heating Elements Incoloy (Stainless Steel)
Heating Element Protection (included) Air Tunnels, Slotted Stainless Steel, Three
Room Size 317-565 (10-14 Cubic Meters)
Wattage Rating 13000
Operating Voltage 240VAC
Phase 1
Amperage 54
Weight 147 lbs (67 kg)
Shipping Weight with Stones 412 lbs (187 kg)
Product Depth 18.1" (460mm)
Product Width 19" (483 mm)
Product Height (including telescopic air intake) 72.25-95" (1850-2400 mm)
Minimum Ceiling Height 79" (2258.06 mm)
Stone Capacity 265 lbs (120 kg)
Stone Size (sold separately) 2" - 4" (5-10 cm)
Circuit Breaker 70 Amp
Wire Size to Power Unit (2) #6 + N + G
Wire Size - Power Unit to Elements (Included) 7-Conductor Cable, #14AWG , 90-Degree C, 5' (152.4 cm)
Wire Size - Power Unit to Heat Equalizer (Included) 5-Conductor Cable, #18AWG, 90-Degree C, 5' (152.4 cm)
Room Temperature Sensor Pre-Mounted with Integrated Cable (150-Degree C), 9.5' (289.56 cm)


Technical

Installation and Operations Manual

Sizing your sauna

 

Warranty Information

Saunum is committed to delivering high-quality products and ensuring your satisfaction. With the Saunum equipment warranty, you’re protected against material and manufacturing defects for a specified period after your purchase.

If your device experiences a defect during the warranty period due to faulty materials or assembly, Saunum’s recommended repair partners will repair or replace the device—or its defective part—at no cost to you for labor or spare parts. Saunum will determine whether to replace the defective component or provide a new device. Any replaced parts remain the property of Saunum.



Warranty Conditions

To ensure your warranty is valid, the following conditions must be met:

  1. Installation Report:
    • A completed installation report must be submitted with your warranty claim.
  2. Professional Installation:
    • The device must be connected to the power network by a qualified electrician, following all applicable regulations.
  3. Warranty Periods:
    • Private Saunas: The warranty period is two (2) years.
    • Public Saunas: The warranty period is one (1) year.


Your Peace of Mind

Saunum stands behind its products, ensuring they meet the highest standards of quality and performance. If you experience any issues, we’re here to help.

For questions or assistance, contact Saunum’s support team or your local repair partner.




Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.

 


 

Cancel Anytime Before Shipping

  • You can cancel your order for free at any time before it ships.

  • Exceptions: Custom-made or made-to-order products cannot be canceled.

  • Need help? Call (833) 366-4681 or email support@saunasking.com.

 


 

Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

  • After placing your order, you will receive a confirmation email.

  • We’ll pre-authorize your credit card and check with our suppliers to confirm stock.

  • If your item is unavailable or backordered, we’ll void the pre-authorization and email you.

  • If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

  • In-stock items ship within 5 business days of payment processing.

  • You’ll receive tracking information within 24 hours of your order leaving the warehouse.

  • If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

  • We only ship within the lower 48 states in the USA.

 


 

Damaged Shipments

  • Inspect your package when it arrives.

  • If you notice damage, note it when signing for delivery.

  • Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.

 


 

Custom Orders

Cancellations for Custom or Made-to-Order Products

  • Custom-made products cannot be cancelled or refunded.

  • These items are built specifically for you once your order is placed.

  • Your warranty ensures a fully functional product.

Final Sale

  • All sales are final for custom-made and made-to-order products.

 


 

Refunds & Returns

Exchanges

  • You can exchange your product, but you are responsible for the shipping costs.

Returns

  • Not all orders are eligible for return after they have shipped.

  • We work directly with manufacturers, so if they don’t allow returns, we can’t process one.

  • Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

  • Outright returns incur a 25% cancellation fee plus return shipping costs.

  • If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

  • Refunds are issued within 5 business days after the product is returned and inspected.

  • Refunds are only processed if:

    1. The goods are received.

    2. The goods are inspected and found undamaged.

 


 

Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

  • Supply chain issues.

  • Manufacturing delays.

  • High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.

 


 

 

If you have questions or need help, don’t hesitate to reach out. We’re here for you!