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ThermaSol PROIII-750 Pro Series Ultimate with Fast Start, powerflush, and Smart Steam - 750

ThermaSol Badge

Authorized ThermaSol Dealer
Manufacturer's Warranty Included

SKU: PROIII-750
Sale price$5,173.00

ThermaSol PROIII-750 Pro Series Ultimate with Fast Start, powerflush, and Smart Steam - 750
ThermaSol PROIII-750 Pro Series Ultimate with Fast Start, powerflush, and Smart Steam - 750 Sale price$5,173.00

ThermaSol PROIII-750 Pro Series Ultimate with Fast Start, powerflush, and Smart Steam - 750

 

The all-new ThermaSol PROIII-750 generator is engineered for home steam rooms with dimensions 576 to 750 adjusted cubic feet (ACF). The PROIII-750 20kW steam bath generator accepts voltage in the range of 208V-240V, single-phase (1-PH) configuration.


The ThermaSol PROIII-750 generator includes durable stainless-steel construction, professional-grade heating elements, advanced PowerFlush self-cleaning system, Smart Steam temperature control, Fast Start technology, stainless-steel drain pan, and a variety of other features.


PRO Series generators are engineered to provide the most consistent, pleasurable bathing experiences. The innovative Smart Steam feature helps ensure that steam is delivered at a constant rate without lags, bursts, and temperature fluctuations. The included FastStart technology provides quicker heat-up times.


The steam unit's split tank design helps ensure the longevity of the unit by separating the heating function from the water feed function. The generator includes the PowerFlush pressurized inner tank cleaning system which helps prevents harmful sediment build-up.


ThermaSol PRO Series generators are equipped with advanced CAN Bus technology for reliable two-way communication between the generator and the control.


ThermaSol PRO Series generators are compatible with the Thermatouch, Signatouch, Microtouch, Signature Control, Easy Start, Wellness Package, and Digital Shower Package. Select the available control or control package with features that best suits your bathing preferences.


The PROIII-750 is designed so that steam shower accessories such as the Serenity, Light, Sound, Rainhead can easily be installed.


The PROIII-750 steam shower unit can be installed up to fifty feet away from your steam shower enclosure. Common installation locations include closets, vanity cabinets, climate-controlled attics, and basements.


The PROIII-750 residential steam generator carries ThermaSol's limited lifetime warranty and is fully serviceable. ThermaSol steam generators are UL and CSA listed for your safety.


Includes

  • 20kW Steam generator
  • Stainless steel drain pan
  • 3/8" braided stainless steel hose & fitting
  • In-line water screen kit
  • Pre-plumbed safety relief valve
  • Steamhead housing and cable kit
  • 50' CAN-bus cable for the controller
  • Installation instructions
  • Static cling warning label
  • Warranty

Features

  • Constant steam flow
  • Constant steam rate
  • No steam lag
  • No steam burst
  • Smart Steam Technology (patented) - eliminates temperature fluctuations
  • FastStart Technology (exclusive) - steam in seconds, not minutes
  • PowerFlush Technology (exclusive) - pressurized inner tank system to remove sediment
  • Works with HydroVive and Serenity systems
  • Two-way digital CAN-bus Technology (exclusive)
  • Split Tank longevity through design
  • Includes stainless steel drain pan
  • Pre-plumbed safety relief valve
  • 1/2" union to connect to steam line
  • Braided stainless steel water connector
  • 240V/1PH operation
  • For steam rooms 576 to 750 adj. cu. ft.
  • Superior heating elements-Incoloy low watt density
  • Stainless Steel construction
  • Designed, engineered, and crafted in the U.S.A
  • Dimensions: 18" L x 23"W x 14" H
  • Lifetime Warranty

 

Specifications


Specification Details
Model PROIII-750
Kilowatt Rating 20 kW
Maximum Cubic Feet 750 ACF
Amperage 92
Heater Weight 48 lbs
Water Inlet 3/8" Compression
Steam Outlet 1/2" NPT
Drain Pan 3/4" NPT
Safety Valve Pre-Plumbed
Electrical Connection Hardwired
Dimensions (W x D x H) 18" x 23" x 14"

Assembly and Maintenance

Installation Manual

Warranty

GENERATORS
PRO Series, AF Series, and SSM Series Generators manufactured from June 1, 2007 - current

No warranty of any kind, expressed or implied is provided for PRO Series, AF Series and SSM Series Generators installed or used in any non-residential setting.

 

“In-Home” Limited Warranty
ThermaSol extends to the original purchaser a 2-year limited “In-Home” warranty to repair or replace (at its discretion) PRO Series generator parts found to have manufacturing defects, and to provide the necessary labor. 2-year limited “In-Home” warranty to repair or replace (at its discretion) AF Series and SSM Series generator parts found to have manufacturing defects, and to provide the necessary labor. After the “In-Home” Limited Warranty expires, the Lifetime - Factory Limited Warranty applies.

 

Lifetime - Factory Limited Warranty
ThermaSol will replace any defective parts for the life of the product and will cover the labor at the factory. The customer is responsible for the removal/installation and shipping to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only.

 

EXCLUSIONS
These warranties will be terminated by ThermaSol for the following reasons:
1. Improper installation, such as installation that fails to observe National/Local Plumbing and/or Electrical codes.
2. Use of a residential unit in a non-residential or commercial application, including a hotel.
3. Service to equipment by unauthorized personnel.
4. Installation that does not permit proper access for service.
5. Non-payment of repairs not covered under warranty.
6. Modification to any part of the unit.
7. Use of non-ThermaSol repair parts.
8. Alteration or removal of product serial number.

 

LIMITATIONS

1. ThermaSol will not be liable in any way for any indirect, special, incidental, exemplary, or consequential damages resulting from the sale, delivery, installation or use of its products. Users are responsible for suitability of the products for their application. Damage resulting from improper specification or application or other operating conditions beyond ThermaSol’s control is not under warranty.


2. ThermaSol will not exercise reasonable efforts in rendering service under these warranties, but shall not be liable for any damage arising out of delays; these warranties only cover the repair and/or replacement of ThermaSol product as specified by the warranty.


3. ThermaSol does not guarantee that a local service person will be available for in-home services. Unit may have to be removed and reinstalled at owner’s expense. It is the responsibility of the buyer to file a claim with the carrier/carriers for any product that has shipping damage to or from ThermaSol. An EVA (Evaluation Number) must be obtained from the factory and used on any correspondence or packages sent to the factory.


4. THESE WARRANTIES ARE NON-TRANSFERABLE TO ANY OTHER PURCHASER OR PARTY OTHER THAN THE ORIGINAL PURCHASER FROM AN AUTHORIZED DEALER. THESE WARRANTIES ARE NOT VALID FOR ANY PRODUCTS SOLD USED, REFURBISHED, “AS IS”, OR IN UNKNOWN CONDITION. NO OTHER AGENT OR PARTY CAN GIVE ANY OTHER WARRANTY OR PROMISE. THESE ARE THE SOLE WARRANTIES FOR YOUR THERMASOL PRODUCT, EXCEPT AS PROVIDED BY LAW.

 

These warranties give you specific legal rights and you may also have other rights, which may vary, from state to state. Determination of rights under these warranties is in accordance with the laws of Texas. Any dispute under these warranties must be submitted and resolved by arbitration in Texas.


Shipping & Returns

Cancellations & Refunds

Nordica Sauna prides itself on having one of the best return policies in the industry.  Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-877-587-5387 or email customercare@nordicasauna.com

 

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customercare@nordicasauna.com.  

No shipping outside the lower 48 States in the USA.

 

What if my shipment is damaged?

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to customercare@nordicasauna.com and we will process an insurance claim on your behalf.

 

Cancellations (Before order ships)

Nordica Sauna prides itself on having one of the best return policies in the industry.  Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Reach agents during business hours at 1-877-587-5387, the chat on our website, or email customercare@nordicasauna.com

 

Cancellations of customer orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.  These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

 

Refunds & Returns

If you need to exchange your product, you may do so.  You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes. 

Not all orders are available for return once they have shipped.  We order products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

PREMIUM HANDCRAFTED SAUNAS!

Exquisite craftsmanship, seamless installation, and unmatched quality.

PRICE MATCH GUARANTEE

We offer the lowest prices guaranteed. Find the same product that is priced lower, we will price match or price beat that offer

FULL WARRANTY INCLUDED

As an authorized dealer for all our brands, we ensure you receive the original manufacturer's warranty.

EXCELLENT CUSTOMER SERVICE

Questions? Our team is here to help you with any questions about your product. Call today (833) 366 4681 or email, chat with us

Imagine Feeling Well-Rested, Energized, Stress Relief and Mental Clarity In Under 20 Minutes A Day

Perfect for biohackers, wellness professionals, and athletes, experience stress relief, muscle recovery, and mental clarity with every session.

Enhance detoxification, improve circulation, and boost immunity

Health Optimization

Cardiovascular Health: Regular sauna sessions can significantly reduce the risk of cardiovascular events. Individuals who use the sauna four to seven times per week are 50% less likely to die from cardiovascular-related causes compared to those who use it once a week.

Stress Reduction: Regular sauna use can decrease cortisol levels, the body's primary stress hormone

Handcrafted with the finest materials for a superior experience

Luxury Craftsmanship

Mood Enhancement: Heat exposure from sauna use triggers the release of endorphins and dynorphins, leading to improved mood and a sense of well-being

Growth Hormone Release: Engaging in sauna protocols can lead to a dramatic increase in growth hormone levels, which are essential for muscle repair and growth.

Integrating cutting-edge features for personalized wellness

Advanced Technology

Detoxification: Regular sauna sessions can aid in the elimination of heavy metals and toxins through sweat, promoting overall detoxification.

Immune System Support: Sauna use can enhance the activity of the innate immune system.

Longevity: Frequent sauna bathing is associated with reduced all-cause mortality.

Media covered brands as featured in

Frequently Asked Questions

IS PREMIUM THERMAL THERAPY WORTH THE INVESTMENT?

Absolutely. While standard wellness products deliver marginal improvements, premium thermal therapy is an investment in your biological optimization system. Our clients report an average 42% improvement in recovery time, 67% reduction in chronic pain symptoms, and 3.5x better sleep quality after implementing their thermal therapy routine. Consider this: the average American spends $4,300+ annually on ineffective wellness products, temporary spa visits, and pain medications—while getting minimal long-term benefits. Premium thermal therapy delivers clinical-grade results in your home for decades, making it the most cost-effective wellness investment when measured by actual health outcomes per dollar spent.

I'VE TRIED WELLNESS PRODUCTS BEFORE AND WAS DISAPPOINTED. WHY WOULD THIS BE DIFFERENT?

Most wellness products fail because they address symptoms, not systems. Premium thermal therapy works at the biological level by triggering your body's innate adaptive responses—something no supplement, cream, or gadget can replicate.
The scientific validation is undeniable: over 340 peer-reviewed studies confirm that proper thermal conditioning improves cardiovascular function, accelerates muscle recovery, enhances cognitive performance, and extends healthspan. That's why elite athletes, longevity researchers, and health-optimizing executives have implemented these protocols as non-negotiable elements of their daily routines.
Unlike temporary wellness trends, thermal therapy's effectiveness has been documented for centuries across diverse cultures—from Finnish saunas to Japanese ice immersion—and is now enhanced by modern precision engineering.

HOW MUCH SPACE AND MAINTENANCE DO THESE SYSTEMS REQUIRE?

Choosing the right sauna depends on several factors:
Space Availability: Consider the available space in your home and choose a sauna with appropriate dimensions.
Number of Users: Think about how many people you plan to use the sauna regularly.
Budget: Saunas King offers a range of saunas at various price points.
Desired Features: Do you prioritize specific features like chromatherapy lighting, a sound system, or different wood finishes?
Personal Preferences: Explore our collection and choose a sauna that complements your style and décor.

Our knowledgeable team is happy to answer your questions and guide you towards the perfect sauna for your needs.
As for maintenance, we've engineered these systems for busy professionals. Unlike traditional saunas or cold plunges that demand hours of weekly upkeep, our advanced filtration and self-cleaning technologies reduce maintenance to just 5-10 minutes monthly.

HOW DOES PREMIUM THERMAL THERAPY DIFFER FROM STANDARD SAUNAS OR ICE BATHS?

The difference is precision engineering and medical-grade results. Standard saunas use basic heating elements that miss the therapeutic infrared spectrum required for cellular rejuvenation. Similarly, makeshift cold plunges lack temperature stability, which can reduce benefits by up to 80%. Our premium thermal therapy systems deliver:

Precisely calibrated temperatures that activate specific longevity pathways
Medical-grade materials free from harmful VOCs and EMFs
Advanced filtration systems that eliminate contamination risks
Smart monitoring technology that maintains optimal therapeutic conditions
Ergonomic designs that enhance comfort for extended sessions

This isn't about luxury—it's about transforming your biological response through scientifically validated parameters that standard systems simply cannot achieve.

IS THERMAL THERAPY SAFE FOR EVERYONE?

Safety is our foremost priority. While thermal therapy offers transformative benefits for most individuals, we recognize everyone's physiology is unique. That's why each purchase includes a complimentary consultation with our wellness specialists to develop a personalized protocol optimized for your specific health profile.
Our systems incorporate multiple safety features including automatic shutdown protections, antimicrobial surfaces, and real-time monitoring. For those with specific health concerns, we provide detailed clinical guidance and can coordinate with your healthcare provider to create an appropriate thermal conditioning program.
It's worth noting that thermal therapy's adaptogenic properties make it exceptionally well-tolerated across diverse age groups and health profiles when implemented with proper protocols—which is precisely what our expert team ensures for every client.

WHY SHOULD I INVEST IN A SAUNA OVER OTHER WELLNESS PRODUCTS?

Unlike supplements or therapies that offer short-term results, a sauna delivers proven, long-term health benefits with every use.

WHAT KIND OF RESULTS CAN I REALISTICALLY EXPECT?

Rather than making sweeping claims, let me share what our clients consistently report after implementing regular thermal therapy:

Within 1-2 weeks: Improved sleep quality (falling asleep 15-20 minutes faster, 28% reduction in night wakings), noticeably enhanced recovery from workouts, and significant stress reduction
Within 1 month: 30-40% reduction in chronic pain symptoms, improved skin appearance, enhanced mental clarity, and measurable improvements in heart rate variability (a key marker of biological resilience)
Within 3-6 months: Normalized blood pressure (average reduction of 8-12 points systolic in those with elevated BP), improved metabolic markers, enhanced immune function, and measurable improvements in inflammatory biomarkers

These results aren't marketing promises, they're documented outcomes from thousands of clients who've implemented our thermal conditioning protocols exactly as you will.
The question isn't whether premium thermal therapy works. The science is clear. The question is: how much longer will you wait to experience these benefits for yourself?

ThermaSol PROIII-750 Pro Series Ultimate with Fast Start, powerflush, and Smart Steam - 750

 

The all-new ThermaSol PROIII-750 generator is engineered for home steam rooms with dimensions 576 to 750 adjusted cubic feet (ACF). The PROIII-750 20kW steam bath generator accepts voltage in the range of 208V-240V, single-phase (1-PH) configuration.


The ThermaSol PROIII-750 generator includes durable stainless-steel construction, professional-grade heating elements, advanced PowerFlush self-cleaning system, Smart Steam temperature control, Fast Start technology, stainless-steel drain pan, and a variety of other features.


PRO Series generators are engineered to provide the most consistent, pleasurable bathing experiences. The innovative Smart Steam feature helps ensure that steam is delivered at a constant rate without lags, bursts, and temperature fluctuations. The included FastStart technology provides quicker heat-up times.


The steam unit's split tank design helps ensure the longevity of the unit by separating the heating function from the water feed function. The generator includes the PowerFlush pressurized inner tank cleaning system which helps prevents harmful sediment build-up.


ThermaSol PRO Series generators are equipped with advanced CAN Bus technology for reliable two-way communication between the generator and the control.


ThermaSol PRO Series generators are compatible with the Thermatouch, Signatouch, Microtouch, Signature Control, Easy Start, Wellness Package, and Digital Shower Package. Select the available control or control package with features that best suits your bathing preferences.


The PROIII-750 is designed so that steam shower accessories such as the Serenity, Light, Sound, Rainhead can easily be installed.


The PROIII-750 steam shower unit can be installed up to fifty feet away from your steam shower enclosure. Common installation locations include closets, vanity cabinets, climate-controlled attics, and basements.


The PROIII-750 residential steam generator carries ThermaSol's limited lifetime warranty and is fully serviceable. ThermaSol steam generators are UL and CSA listed for your safety.


Includes

  • 20kW Steam generator
  • Stainless steel drain pan
  • 3/8" braided stainless steel hose & fitting
  • In-line water screen kit
  • Pre-plumbed safety relief valve
  • Steamhead housing and cable kit
  • 50' CAN-bus cable for the controller
  • Installation instructions
  • Static cling warning label
  • Warranty

Features

  • Constant steam flow
  • Constant steam rate
  • No steam lag
  • No steam burst
  • Smart Steam Technology (patented) - eliminates temperature fluctuations
  • FastStart Technology (exclusive) - steam in seconds, not minutes
  • PowerFlush Technology (exclusive) - pressurized inner tank system to remove sediment
  • Works with HydroVive and Serenity systems
  • Two-way digital CAN-bus Technology (exclusive)
  • Split Tank longevity through design
  • Includes stainless steel drain pan
  • Pre-plumbed safety relief valve
  • 1/2" union to connect to steam line
  • Braided stainless steel water connector
  • 240V/1PH operation
  • For steam rooms 576 to 750 adj. cu. ft.
  • Superior heating elements-Incoloy low watt density
  • Stainless Steel construction
  • Designed, engineered, and crafted in the U.S.A
  • Dimensions: 18" L x 23"W x 14" H
  • Lifetime Warranty

 

Specifications


Specification Details
Model PROIII-750
Kilowatt Rating 20 kW
Maximum Cubic Feet 750 ACF
Amperage 92
Heater Weight 48 lbs
Water Inlet 3/8" Compression
Steam Outlet 1/2" NPT
Drain Pan 3/4" NPT
Safety Valve Pre-Plumbed
Electrical Connection Hardwired
Dimensions (W x D x H) 18" x 23" x 14"

Assembly and Maintenance

Installation Manual

Warranty

GENERATORS
PRO Series, AF Series, and SSM Series Generators manufactured from June 1, 2007 - current

No warranty of any kind, expressed or implied is provided for PRO Series, AF Series and SSM Series Generators installed or used in any non-residential setting.

 

“In-Home” Limited Warranty
ThermaSol extends to the original purchaser a 2-year limited “In-Home” warranty to repair or replace (at its discretion) PRO Series generator parts found to have manufacturing defects, and to provide the necessary labor. 2-year limited “In-Home” warranty to repair or replace (at its discretion) AF Series and SSM Series generator parts found to have manufacturing defects, and to provide the necessary labor. After the “In-Home” Limited Warranty expires, the Lifetime - Factory Limited Warranty applies.

 

Lifetime - Factory Limited Warranty
ThermaSol will replace any defective parts for the life of the product and will cover the labor at the factory. The customer is responsible for the removal/installation and shipping to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only.

 

EXCLUSIONS
These warranties will be terminated by ThermaSol for the following reasons:
1. Improper installation, such as installation that fails to observe National/Local Plumbing and/or Electrical codes.
2. Use of a residential unit in a non-residential or commercial application, including a hotel.
3. Service to equipment by unauthorized personnel.
4. Installation that does not permit proper access for service.
5. Non-payment of repairs not covered under warranty.
6. Modification to any part of the unit.
7. Use of non-ThermaSol repair parts.
8. Alteration or removal of product serial number.

 

LIMITATIONS

1. ThermaSol will not be liable in any way for any indirect, special, incidental, exemplary, or consequential damages resulting from the sale, delivery, installation or use of its products. Users are responsible for suitability of the products for their application. Damage resulting from improper specification or application or other operating conditions beyond ThermaSol’s control is not under warranty.


2. ThermaSol will not exercise reasonable efforts in rendering service under these warranties, but shall not be liable for any damage arising out of delays; these warranties only cover the repair and/or replacement of ThermaSol product as specified by the warranty.


3. ThermaSol does not guarantee that a local service person will be available for in-home services. Unit may have to be removed and reinstalled at owner’s expense. It is the responsibility of the buyer to file a claim with the carrier/carriers for any product that has shipping damage to or from ThermaSol. An EVA (Evaluation Number) must be obtained from the factory and used on any correspondence or packages sent to the factory.


4. THESE WARRANTIES ARE NON-TRANSFERABLE TO ANY OTHER PURCHASER OR PARTY OTHER THAN THE ORIGINAL PURCHASER FROM AN AUTHORIZED DEALER. THESE WARRANTIES ARE NOT VALID FOR ANY PRODUCTS SOLD USED, REFURBISHED, “AS IS”, OR IN UNKNOWN CONDITION. NO OTHER AGENT OR PARTY CAN GIVE ANY OTHER WARRANTY OR PROMISE. THESE ARE THE SOLE WARRANTIES FOR YOUR THERMASOL PRODUCT, EXCEPT AS PROVIDED BY LAW.

 

These warranties give you specific legal rights and you may also have other rights, which may vary, from state to state. Determination of rights under these warranties is in accordance with the laws of Texas. Any dispute under these warranties must be submitted and resolved by arbitration in Texas.


Shipping & Returns

Cancellations & Refunds

Nordica Sauna prides itself on having one of the best return policies in the industry.  Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).

Call 1-877-587-5387 or email customercare@nordicasauna.com

 

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customercare@nordicasauna.com.  

No shipping outside the lower 48 States in the USA.

 

What if my shipment is damaged?

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to customercare@nordicasauna.com and we will process an insurance claim on your behalf.

 

Cancellations (Before order ships)

Nordica Sauna prides itself on having one of the best return policies in the industry.  Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Reach agents during business hours at 1-877-587-5387, the chat on our website, or email customercare@nordicasauna.com

 

Cancellations of customer orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.  These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

 

Refunds & Returns

If you need to exchange your product, you may do so.  You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes. 

Not all orders are available for return once they have shipped.  We order products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).