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ThermaSol The Wellness Hydrovive14 Shower Package with SignaTouch Round

ThermaSol Badge

Authorized ThermaSol Dealer
Manufacturer's Warranty Included

SKU: WH14SPSR-AB
Sale price$7,304.50
Color/Finish:

Color/Finish


ThermaSol The Wellness Hydrovive14 Shower Package with SignaTouch Round-Steam Shower Controls & Accessories-ThermaSol-Polished Brass-Nordica Sauna
ThermaSol The Wellness Hydrovive14 Shower Package with SignaTouch Round Sale price$7,304.50

ThermaSol The Wellness Hydrovive14 Shower Package with SignaTouch Round

 

Bring a spa quality shower to your own home with the ThermaSol's Wellness Hydrovive14 Shower Package with SignaTouch Round. The package features the SingaTouch 5" control, power distribution module, digital shower valve, and the hydrovive 14. Available in multiple finishes.

 

In an industry first, HydroVive fuses full-spectrum LED lighting, enhanced audio technology for distortion-free sound, a dynamic new rain-head, and other high-tech elements. The result is a true "ahead-of-its-time" showering experience that brings the multi-sensory powers of light, sound, and water under the user's complete control. Taking a cue from the original Serenity Light, Sound and Rainhead, the engineers at ThermaSol have integrated the latest technology in a single, sleek, self-contained module for their next innovation: HydroVive Light, Sound, Rainhead.

 

The ThermaSol Smart Digital Shower Valve allows the ultimate in precision control of water volume and temperature. The advanced valve utilizes best in-class, ceramic disc Fluhs brass cartridges and two laboratory grade stepper motors - allowing 400 positions to deliver precise incremental settings. The ThermaSol Smart Digital Shower Valve allows installation flexibility up to 30 feet from the shower structure and has an integrated diverter so that the user can select different showering outlets.

 

SignaTouch gives you complete control over your home spa experience. Using the in-shower LCD touchscreen controller with intergrated bluetooth and the Serenity Light, Sound Rainhead, users can manage lights, music, precision water and temperature control and shower outlet selections with a touch. SignaTouch can be installed vertically or horizontally. SignaTouch’s intuitive smart shower control panel allows you to customize your steam shower experience with state-of-the-art smart technology.

Includes

  • SignaTouch Control
  • Power Distribution Module
  • Digital Shower Valve
  • HydroVive 14

Features

SignaTouch Control

  • Flexible installation (vertical and horizontal)
  • Steam Shower Control
  • Operates Smart Shower Valve
  • Operates HydroVive
  • Operates Serenity Rainhead
  • Touchscreen Control
  • Steam time control
  • Steam temperature control
  • Memory Settings
  • 2 Customizable User Settings
  • Date display
  • Time display
  • Fahrenheit or Celsius Settings

 

Digital Shower Valve

  • Precise temperature control
  • Precise water volume control
  • Eliminates exposed valves and trims
  • Ceramic disc Fluhs
  • 2 industrial grade stepper motors
  • Solenoid valve systems
  • Integrated diverter
  • Three output valve
  • IAPMO approved

 

HydroVive 14

  • Ceiling mounted light, sound and rainhead system - all in a single self-contained module

    • Lighting

      • Full-spectrum LED Lighting
      • 1600 lumens max
      • 84 Full-color luminous LED (R,G,B,W)
      • Color Changing “Mood Lighting”
      • Preset Chromatherapy Chakras
      • Custom user-programmable “any color”

    • Audio

      • Distortion-free sound
      • Amplifier: 100Watt RMS,
      • Built-in Digital Signal Processor
      • Built-in Bluetooth v4.2
      • 1" x 5" Full range dual driver speaker
      • 1- 2” subwoofer module with tuned radiator
      • Complete sound settings control

        • volume
        • treble
        • mid-range
        • bass

  • 120 easy-clean neoprene jets

    • 40-80 PSI
    • 1.8GPM Water Jets
    • CEC Approved

  • Powered by:

    • 24V DC
    • 30 Watts power supply (provided)

  • Designed, engineered, and crafted in the U.S.A
  • Dimension: 14"W x 14"H
  • 5 year replacement warranty (Limited Finish warranty)

Specifications

Specification Details
Model WH14SPSR
Control SignaTouch
Construction Acrylic
Display 5" Capacitive Touch Screen
Display Full Color 16.7M
Display Resolution 480 x 800
Interface Single Touch
Shipping Weight 1.25 lbs
Dimensions (W x D x H) 5.7" x 1.25" x 4.8"
Installation In Shower
Model Power Distribution Module
Construction ABS Plastic
Power Supply UL Listed Class 2 & 11, (03-7142)
Internal Operating Voltage 24V DC, 60 Watt
Model Digital Shower Valve
2 Inputs 1/2" FNPT
3 Outputs 1/2" FNPT
Power Supply Input 110VAC, 0.5 Amps
Power Supply Output 15VDC, 3 Amps required
Shipping Weight 10.65 lbs
Dimensions (W x D x H) 11" x 3" x 7"
Model HydroVive 14
Construction Material Machined Brass
Function Lights 200 Full-color luminous LED
Water Supply 3/8”, 40-80 PSI, 1.8GPM
Water Jets 300
CEC Approved Yes
Amplifier 100Watt RMS

 

Technicals

Installation and Operations Manual

Warranty Information

ThermaSol stands behind its products with clear and fair warranty coverage. Here’s what you need to know about your warranty and how to make the most of it.



Accessories Warranty

  • What’s Covered:
    Fog-free mirrors, in-shower lights, shower seats, showerproof speakers, self-powered Bluetooth speakers, and digital shower valve accessories.
  • Duration:
    1-year replacement warranty from the date of original purchase.
  • Who’s Responsible:
    You cover removal, installation, and shipping to and from ThermaSol’s factory in Round Rock, TX.


Limited Finish Warranty

  • What’s Covered:
    Protects against manufacturing defects in material and workmanship for product finishes.
  • Important Notes:
    • Using lead-based or acidic curing sealants, acids, abrasives, or detergents will void this warranty.
    • Only neutral-curing sealants approved for use on metal and brass finishes are allowed.

Warranty Length by Finish Type:

  • Group A/B Finishes: 5 years from the original purchase date.
  • Custom Finishes: Not covered under the finish warranty.


How to Get Warranty Service

  • Contact ThermaSol:
  • What Happens Next:
    If your product is defective, ThermaSol may repair, replace, or adjust it at no extra charge.


What’s Not Covered

ThermaSol’s warranty doesn’t cover:

  1. Improper installation (e.g., not following plumbing or electrical codes).
  2. Using residential units in commercial spaces (like hotels).
  3. Repairs by unauthorized personnel.
  4. Installations that block proper service access.
  5. Non-payment for repairs not covered under warranty.
  6. Modifications to the unit.
  7. Use of non-ThermaSol parts.
  8. Alteration or removal of the product’s serial number.


Limitations

  1. No Consequential Damages:
    ThermaSol isn’t responsible for indirect, special, or incidental damages caused by the product’s sale, delivery, installation, or use.
  2. No Guarantees on Local Service:
    If in-home service isn’t available, you may need to remove and reinstall the unit at your expense.
  3. Shipping Damage:
    You’re responsible for filing claims with the shipping carrier for any damage during transit.
  4. Non-Transferable Warranty:
    The warranty only applies to the original purchaser from an authorized dealer. It doesn’t cover used, refurbished, or “as-is” products.


Your Legal Rights

This warranty gives you specific legal rights, and you may have additional rights under your state's laws. All disputes must be resolved through arbitration in Texas, in accordance with Texas law.

If you have questions or need help, don’t hesitate to reach out. ThermaSol is here to support you!





Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.



Cancel Anytime Before Shipping

  • You can cancel your order for free at any time before it ships.
  • Exceptions: Custom-made or made-to-order products cannot be canceled.
  • Need help? Call (833) 366-4681 or email support@saunasking.com.


Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

  • After you place your order, you’ll receive an email confirmation.
  • We’ll pre-authorize your credit card and check with our suppliers to confirm stock.
  • If your item is unavailable or backordered, we’ll void the pre-authorization and email you.
  • If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

  • In-stock items ship within 5 business days of payment processing.
  • You’ll receive tracking information within 24 hours of your order leaving the warehouse.
  • If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

  • We only ship within the lower 48 states in the USA.


Damaged Shipments

  • Inspect your package when it arrives.
  • If you notice damage, note it when signing for delivery.
  • Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.


Custom Orders

Cancellations for Custom or Made-to-Order Products

  • Custom-made products cannot be canceled or refunded.
  • These items are built specifically for you once your order is placed.
  • Your warranty ensures a fully functional product.

Final Sale

  • All sales are final for custom-made and made-to-order products.


Refunds & Returns

Exchanges

  • You can exchange your product, but you are responsible for the shipping costs.

Returns

  • Not all orders are eligible for return after they have shipped.
  • We work directly with manufacturers, so if they don’t allow returns, we can’t process one.
  • Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

  • Outright returns incur a 25% cancellation fee plus return shipping costs.
  • If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

  • Refunds are issued within 5 business days after the product is returned and inspected.
  • Refunds are only processed if:
    1. The goods are received.
    2. The goods are inspected and found undamaged.


Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

  • Supply chain issues.
  • Manufacturing delays.
  • High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.


 

If you have questions or need help, don’t hesitate to reach out. We’re here for you!

PREMIUM HANDCRAFTED SAUNAS!

Exquisite craftsmanship, seamless installation, and unmatched quality.

PRICE MATCH GUARANTEE

We offer the lowest prices guaranteed. Find the same product that is priced lower, we will price match or price beat that offer

FULL WARRANTY INCLUDED

As an authorized dealer for all our brands, we ensure you receive the original manufacturer's warranty.

EXCELLENT CUSTOMER SERVICE

Questions? Our team is here to help you with any questions about your product. Call today (833) 366 4681 or email, chat with us

Imagine Feeling Well-Rested, Energized, Stress Relief and Mental Clarity In Under 20 Minutes A Day

Perfect for biohackers, wellness professionals, and athletes, experience stress relief, muscle recovery, and mental clarity with every session.

Enhance detoxification, improve circulation, and boost immunity

Health Optimization

Cardiovascular Health: Regular sauna sessions can significantly reduce the risk of cardiovascular events. Individuals who use the sauna four to seven times per week are 50% less likely to die from cardiovascular-related causes compared to those who use it once a week.

Stress Reduction: Regular sauna use can decrease cortisol levels, the body's primary stress hormone

Handcrafted with the finest materials for a superior experience

Luxury Craftsmanship

Mood Enhancement: Heat exposure from sauna use triggers the release of endorphins and dynorphins, leading to improved mood and a sense of well-being

Growth Hormone Release: Engaging in sauna protocols can lead to a dramatic increase in growth hormone levels, which are essential for muscle repair and growth.

Integrating cutting-edge features for personalized wellness

Advanced Technology

Detoxification: Regular sauna sessions can aid in the elimination of heavy metals and toxins through sweat, promoting overall detoxification.

Immune System Support: Sauna use can enhance the activity of the innate immune system.

Longevity: Frequent sauna bathing is associated with reduced all-cause mortality.

Media covered brands as featured in

Frequently Asked Questions

IS PREMIUM THERMAL THERAPY WORTH THE INVESTMENT?

Absolutely. While standard wellness products deliver marginal improvements, premium thermal therapy is an investment in your biological optimization system. Our clients report an average 42% improvement in recovery time, 67% reduction in chronic pain symptoms, and 3.5x better sleep quality after implementing their thermal therapy routine. Consider this: the average American spends $4,300+ annually on ineffective wellness products, temporary spa visits, and pain medications—while getting minimal long-term benefits. Premium thermal therapy delivers clinical-grade results in your home for decades, making it the most cost-effective wellness investment when measured by actual health outcomes per dollar spent.

I'VE TRIED WELLNESS PRODUCTS BEFORE AND WAS DISAPPOINTED. WHY WOULD THIS BE DIFFERENT?

Most wellness products fail because they address symptoms, not systems. Premium thermal therapy works at the biological level by triggering your body's innate adaptive responses—something no supplement, cream, or gadget can replicate.
The scientific validation is undeniable: over 340 peer-reviewed studies confirm that proper thermal conditioning improves cardiovascular function, accelerates muscle recovery, enhances cognitive performance, and extends healthspan. That's why elite athletes, longevity researchers, and health-optimizing executives have implemented these protocols as non-negotiable elements of their daily routines.
Unlike temporary wellness trends, thermal therapy's effectiveness has been documented for centuries across diverse cultures—from Finnish saunas to Japanese ice immersion—and is now enhanced by modern precision engineering.

HOW MUCH SPACE AND MAINTENANCE DO THESE SYSTEMS REQUIRE?

Choosing the right sauna depends on several factors:
Space Availability: Consider the available space in your home and choose a sauna with appropriate dimensions.
Number of Users: Think about how many people you plan to use the sauna regularly.
Budget: Saunas King offers a range of saunas at various price points.
Desired Features: Do you prioritize specific features like chromatherapy lighting, a sound system, or different wood finishes?
Personal Preferences: Explore our collection and choose a sauna that complements your style and décor.

Our knowledgeable team is happy to answer your questions and guide you towards the perfect sauna for your needs.
As for maintenance, we've engineered these systems for busy professionals. Unlike traditional saunas or cold plunges that demand hours of weekly upkeep, our advanced filtration and self-cleaning technologies reduce maintenance to just 5-10 minutes monthly.

HOW DOES PREMIUM THERMAL THERAPY DIFFER FROM STANDARD SAUNAS OR ICE BATHS?

The difference is precision engineering and medical-grade results. Standard saunas use basic heating elements that miss the therapeutic infrared spectrum required for cellular rejuvenation. Similarly, makeshift cold plunges lack temperature stability, which can reduce benefits by up to 80%. Our premium thermal therapy systems deliver:

Precisely calibrated temperatures that activate specific longevity pathways
Medical-grade materials free from harmful VOCs and EMFs
Advanced filtration systems that eliminate contamination risks
Smart monitoring technology that maintains optimal therapeutic conditions
Ergonomic designs that enhance comfort for extended sessions

This isn't about luxury—it's about transforming your biological response through scientifically validated parameters that standard systems simply cannot achieve.

IS THERMAL THERAPY SAFE FOR EVERYONE?

Safety is our foremost priority. While thermal therapy offers transformative benefits for most individuals, we recognize everyone's physiology is unique. That's why each purchase includes a complimentary consultation with our wellness specialists to develop a personalized protocol optimized for your specific health profile.
Our systems incorporate multiple safety features including automatic shutdown protections, antimicrobial surfaces, and real-time monitoring. For those with specific health concerns, we provide detailed clinical guidance and can coordinate with your healthcare provider to create an appropriate thermal conditioning program.
It's worth noting that thermal therapy's adaptogenic properties make it exceptionally well-tolerated across diverse age groups and health profiles when implemented with proper protocols—which is precisely what our expert team ensures for every client.

WHY SHOULD I INVEST IN A SAUNA OVER OTHER WELLNESS PRODUCTS?

Unlike supplements or therapies that offer short-term results, a sauna delivers proven, long-term health benefits with every use.

WHAT KIND OF RESULTS CAN I REALISTICALLY EXPECT?

Rather than making sweeping claims, let me share what our clients consistently report after implementing regular thermal therapy:

Within 1-2 weeks: Improved sleep quality (falling asleep 15-20 minutes faster, 28% reduction in night wakings), noticeably enhanced recovery from workouts, and significant stress reduction
Within 1 month: 30-40% reduction in chronic pain symptoms, improved skin appearance, enhanced mental clarity, and measurable improvements in heart rate variability (a key marker of biological resilience)
Within 3-6 months: Normalized blood pressure (average reduction of 8-12 points systolic in those with elevated BP), improved metabolic markers, enhanced immune function, and measurable improvements in inflammatory biomarkers

These results aren't marketing promises, they're documented outcomes from thousands of clients who've implemented our thermal conditioning protocols exactly as you will.
The question isn't whether premium thermal therapy works. The science is clear. The question is: how much longer will you wait to experience these benefits for yourself?

ThermaSol The Wellness Hydrovive14 Shower Package with SignaTouch Round

 

Bring a spa quality shower to your own home with the ThermaSol's Wellness Hydrovive14 Shower Package with SignaTouch Round. The package features the SingaTouch 5" control, power distribution module, digital shower valve, and the hydrovive 14. Available in multiple finishes.

 

In an industry first, HydroVive fuses full-spectrum LED lighting, enhanced audio technology for distortion-free sound, a dynamic new rain-head, and other high-tech elements. The result is a true "ahead-of-its-time" showering experience that brings the multi-sensory powers of light, sound, and water under the user's complete control. Taking a cue from the original Serenity Light, Sound and Rainhead, the engineers at ThermaSol have integrated the latest technology in a single, sleek, self-contained module for their next innovation: HydroVive Light, Sound, Rainhead.

 

The ThermaSol Smart Digital Shower Valve allows the ultimate in precision control of water volume and temperature. The advanced valve utilizes best in-class, ceramic disc Fluhs brass cartridges and two laboratory grade stepper motors - allowing 400 positions to deliver precise incremental settings. The ThermaSol Smart Digital Shower Valve allows installation flexibility up to 30 feet from the shower structure and has an integrated diverter so that the user can select different showering outlets.

 

SignaTouch gives you complete control over your home spa experience. Using the in-shower LCD touchscreen controller with intergrated bluetooth and the Serenity Light, Sound Rainhead, users can manage lights, music, precision water and temperature control and shower outlet selections with a touch. SignaTouch can be installed vertically or horizontally. SignaTouch’s intuitive smart shower control panel allows you to customize your steam shower experience with state-of-the-art smart technology.

Includes

  • SignaTouch Control
  • Power Distribution Module
  • Digital Shower Valve
  • HydroVive 14

Features

SignaTouch Control

  • Flexible installation (vertical and horizontal)
  • Steam Shower Control
  • Operates Smart Shower Valve
  • Operates HydroVive
  • Operates Serenity Rainhead
  • Touchscreen Control
  • Steam time control
  • Steam temperature control
  • Memory Settings
  • 2 Customizable User Settings
  • Date display
  • Time display
  • Fahrenheit or Celsius Settings

 

Digital Shower Valve

  • Precise temperature control
  • Precise water volume control
  • Eliminates exposed valves and trims
  • Ceramic disc Fluhs
  • 2 industrial grade stepper motors
  • Solenoid valve systems
  • Integrated diverter
  • Three output valve
  • IAPMO approved

 

HydroVive 14

  • Ceiling mounted light, sound and rainhead system - all in a single self-contained module

    • Lighting

      • Full-spectrum LED Lighting
      • 1600 lumens max
      • 84 Full-color luminous LED (R,G,B,W)
      • Color Changing “Mood Lighting”
      • Preset Chromatherapy Chakras
      • Custom user-programmable “any color”

    • Audio

      • Distortion-free sound
      • Amplifier: 100Watt RMS,
      • Built-in Digital Signal Processor
      • Built-in Bluetooth v4.2
      • 1" x 5" Full range dual driver speaker
      • 1- 2” subwoofer module with tuned radiator
      • Complete sound settings control

        • volume
        • treble
        • mid-range
        • bass

  • 120 easy-clean neoprene jets

    • 40-80 PSI
    • 1.8GPM Water Jets
    • CEC Approved

  • Powered by:

    • 24V DC
    • 30 Watts power supply (provided)

  • Designed, engineered, and crafted in the U.S.A
  • Dimension: 14"W x 14"H
  • 5 year replacement warranty (Limited Finish warranty)

Specifications

Specification Details
Model WH14SPSR
Control SignaTouch
Construction Acrylic
Display 5" Capacitive Touch Screen
Display Full Color 16.7M
Display Resolution 480 x 800
Interface Single Touch
Shipping Weight 1.25 lbs
Dimensions (W x D x H) 5.7" x 1.25" x 4.8"
Installation In Shower
Model Power Distribution Module
Construction ABS Plastic
Power Supply UL Listed Class 2 & 11, (03-7142)
Internal Operating Voltage 24V DC, 60 Watt
Model Digital Shower Valve
2 Inputs 1/2" FNPT
3 Outputs 1/2" FNPT
Power Supply Input 110VAC, 0.5 Amps
Power Supply Output 15VDC, 3 Amps required
Shipping Weight 10.65 lbs
Dimensions (W x D x H) 11" x 3" x 7"
Model HydroVive 14
Construction Material Machined Brass
Function Lights 200 Full-color luminous LED
Water Supply 3/8”, 40-80 PSI, 1.8GPM
Water Jets 300
CEC Approved Yes
Amplifier 100Watt RMS

 

Technicals

Installation and Operations Manual

Warranty Information

ThermaSol stands behind its products with clear and fair warranty coverage. Here’s what you need to know about your warranty and how to make the most of it.



Accessories Warranty

  • What’s Covered:
    Fog-free mirrors, in-shower lights, shower seats, showerproof speakers, self-powered Bluetooth speakers, and digital shower valve accessories.
  • Duration:
    1-year replacement warranty from the date of original purchase.
  • Who’s Responsible:
    You cover removal, installation, and shipping to and from ThermaSol’s factory in Round Rock, TX.


Limited Finish Warranty

  • What’s Covered:
    Protects against manufacturing defects in material and workmanship for product finishes.
  • Important Notes:
    • Using lead-based or acidic curing sealants, acids, abrasives, or detergents will void this warranty.
    • Only neutral-curing sealants approved for use on metal and brass finishes are allowed.

Warranty Length by Finish Type:

  • Group A/B Finishes: 5 years from the original purchase date.
  • Custom Finishes: Not covered under the finish warranty.


How to Get Warranty Service

  • Contact ThermaSol:
  • What Happens Next:
    If your product is defective, ThermaSol may repair, replace, or adjust it at no extra charge.


What’s Not Covered

ThermaSol’s warranty doesn’t cover:

  1. Improper installation (e.g., not following plumbing or electrical codes).
  2. Using residential units in commercial spaces (like hotels).
  3. Repairs by unauthorized personnel.
  4. Installations that block proper service access.
  5. Non-payment for repairs not covered under warranty.
  6. Modifications to the unit.
  7. Use of non-ThermaSol parts.
  8. Alteration or removal of the product’s serial number.


Limitations

  1. No Consequential Damages:
    ThermaSol isn’t responsible for indirect, special, or incidental damages caused by the product’s sale, delivery, installation, or use.
  2. No Guarantees on Local Service:
    If in-home service isn’t available, you may need to remove and reinstall the unit at your expense.
  3. Shipping Damage:
    You’re responsible for filing claims with the shipping carrier for any damage during transit.
  4. Non-Transferable Warranty:
    The warranty only applies to the original purchaser from an authorized dealer. It doesn’t cover used, refurbished, or “as-is” products.


Your Legal Rights

This warranty gives you specific legal rights, and you may have additional rights under your state's laws. All disputes must be resolved through arbitration in Texas, in accordance with Texas law.

If you have questions or need help, don’t hesitate to reach out. ThermaSol is here to support you!





Shipping & Returns

Cancellations & Refunds

At Saunas King, we’re proud to offer one of the best return policies in the industry. We want you to feel confident and supported every step of the way.



Cancel Anytime Before Shipping

  • You can cancel your order for free at any time before it ships.
  • Exceptions: Custom-made or made-to-order products cannot be canceled.
  • Need help? Call (833) 366-4681 or email support@saunasking.com.


Order Confirmation & Shipping

When Will You Know Your Order Has Shipped?

  • After you place your order, you’ll receive an email confirmation.
  • We’ll pre-authorize your credit card and check with our suppliers to confirm stock.
  • If your item is unavailable or backordered, we’ll void the pre-authorization and email you.
  • If your item is in stock, we’ll process the payment and prepare it for shipment.

When Will Your Order Ship?

  • In-stock items ship within 5 business days of payment processing.
  • You’ll receive tracking information within 24 hours of your order leaving the warehouse.
  • If you don’t get tracking info within 6 business days, email us at support@saunasking.com.

Shipping Restrictions

  • We only ship within the lower 48 states in the USA.


Damaged Shipments

  • Inspect your package when it arrives.
  • If you notice damage, note it when signing for delivery.
  • Send photos of the damage to support@saunasking.com, and we’ll handle the insurance claim for you.


Custom Orders

Cancellations for Custom or Made-to-Order Products

  • Custom-made products cannot be canceled or refunded.
  • These items are built specifically for you once your order is placed.
  • Your warranty ensures a fully functional product.

Final Sale

  • All sales are final for custom-made and made-to-order products.


Refunds & Returns

Exchanges

  • You can exchange your product, but you are responsible for the shipping costs.

Returns

  • Not all orders are eligible for return after they have shipped.
  • We work directly with manufacturers, so if they don’t allow returns, we can’t process one.
  • Returns are handled on a case-by-case basis. Contact us for details about your product.

Fees for Returns

  • Outright returns incur a 25% cancellation fee plus return shipping costs.
  • If you’re replacing the product, we may help cover some of the costs, depending on the item.

Refund Process

  • Refunds are issued within 5 business days after the product is returned and inspected.
  • Refunds are only processed if:
    1. The goods are received.
    2. The goods are inspected and found undamaged.


Shipping Times

We do our best to get your order to you as quickly as possible. Shipping times are estimates based on information from suppliers and freight companies. However, delays can happen due to:

  • Supply chain issues.
  • Manufacturing delays.
  • High demand on shipping and warehouse workers.

We’ll keep you updated if anything changes.


 

If you have questions or need help, don’t hesitate to reach out. We’re here for you!